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DTSTAMP:20260429T060813Z
SUMMARY:Your Telephone Process and Your Financial Statement
DESCRIPTION:Your phone system provides you with an incredible volume o
 f opportunity to access actionable data. Focusing on a solid phone pro
 cess in your dealership allows for visibility into key profitability a
 reas, and accurate data from calls generates better identification and
  communication with a higher percentage of customers. Leadership perso
 nnel have full ability to ensure proper training and skill-set buildin
 g. Not only does your short and long-term income increase, but so does
  your Customer Service Index.\nIn this 60-minute webinar you will disc
 over the real impact of your business telephones personality. We will 
 review key metrics from more than two million audited business calls t
 o dealerships in North America. Find out where you stand in key metric
 s that drive your profitability, market share, retention and your Cust
 omer Service Index. Your customers tell you every day how to increase 
 your profitability you just need to listen.\nThe session will be led b
 y Robert Chip King, Managing Partner of CallRevu LLC. Mr. King is a pi
 oneer of Phone Process Measurement and focuses daily on delivering met
 rics and key data that allow for an immediate vision of opportunities.
  Additionally, Chips extensive knowledge of the automotive field, incl
 uding positions of General Manager and Dealer Principal, drives his pa
 ssion for exceptional customer service as part of the dealership exper
 ience.\nKey takeaways:\n\nReview the key metrics of the Phone Process 
 and their relationship to your  Financial Statement\nIdentify the most
  common Profit Leaks and implement the solutions to fix them\nUse phon
 e data to really achieve Spending Less and Getting More\nLearn to how 
 to make the blind spot of the phone process into the sweet spot\n\n\nW
 ho should attend? This webinar's intended audience includes General Ma
 nagers, Dealer Principals, BDC Managers, and Key Sales & Service Perso
 nnel.\n\nFor more information visit https://www.dealerelite.net/events
 /your-telephone-process-and-your-financial-statement
DTSTART;TZID=America/New_York:20130918T140000
DTEND;TZID=America/New_York:20130918T150000
CATEGORIES:webinar
LOCATION:Online
WEBSITE:http://www.autonews.com/webinar09182013
URL:http://www.autonews.com/webinar09182013
CONTACT:
ORGANIZER;CN="Sarah Gorajek":https://www.dealerelite.net/profile/Sarah
 Gorajek
ATTACH;FMTTYPE="image/jpeg":http://storage.ning.com/topology/rest/1.0/
 file/get/2632953427?profile=original
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Sarah Go
 rajek":https://www.dealerelite.net/profile/SarahGorajek
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