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Way back during the Great Depression in the 1930's Walgreen Drugstores hired Elmer Wheeler to help them sell eggs. You might ask yourself,…
Started by Mike Stoner
Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...ho…
Started by Chip King
Happy Tuesday. I am working on updating a service for my organization, Performance Management Group, to better serve our current custome…
Started by Ryan Kleinjan
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