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The 7 Deadly Sins of Customer ExperienceIs your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h… Started by Mike Elliott |
0 | Mar 6, 2015 |
7 phrases that improve the customer experienceThere’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer… Started by Mike Elliott |
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Mar 2, 2015 Reply by Britt Bischoff |
Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer LoyaltyThe customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s… Started by Mike Elliott |
0 | Mar 2, 2015 |
The Effects of Positive & Negative Customer Service (an InfoGraphic)Started by Mike Elliott |
0 | Jan 17, 2015 |
3 Sessions to Attend at the 2015 NADA ConventionIf you have plans to attend this year's NADA Convention in San Francisco, I highly encourage you to spend your time delving into the inform… Started by Britt Bischoff |
0 | Jan 16, 2015 |
Your Dealership is Full Of Ordinary People and Ordinary ThingsThere is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha… Started by Mike Elliott |
0 | Nov 4, 2014 |
A bad service review? No need to panicTools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo… Started by Mike Elliott |
0 | Nov 2, 2014 |
Best of the Best, or Best of the WorstWould you ever hire the best of the worst to work in your dealership? Well as bad as that sounds people do it every day. Here's how. The… Started by Joseph Rosales |
0 | Oct 17, 2014 |
Personal AttacksI've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privil… Started by Sharon Hill |
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Aug 23, 2014 Reply by Sharon Hill |
How do You use New Technology and Social Media to acheive your Goals? Any Best Practices to Share?Started by Mike Elliott |
0 | Aug 7, 2014 |
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