The sales and management training we have been offering our teams is 95% classroom training.  Since most adults only get about 15% of what they learn from structured training and they get 85% of what they learn from informal learning sources we are changing learning at AutoNation.

 

Our manufacturer partners have used blended learning approaches for years, combining online training, with live events and in-dealership consultations.  We have the later two covered very well but haven't used online training to suppliment and compliment our classroom training as effectively as we could/should.  That is changing.

 

We have been using a bit of webex training for Phone, eCommerce and software training.  Now we're going expand the blended learning approach to many more areas of our business.  Leveraging technology in learning just like we do in every other area of our business.

 

As we all know, the really good learning comes from our successful peers.  Those who do what we do rather than the training "expert."  There are many tools out there to facilitate peer-to-peer social learning across entire organizations.  Why wait until peers have an opportuntiy to get together face-to-face?  Why wait for 20 group meetings to learn things from other dealerships?  Can we leverage our considerable talent pool to help each other get better all the time?  The answer is yes.

 

I'd love to hear what other dealerships are doing to use technology to help make their training programs and the learning and development of their teams more efficient and effective.  Who is having success using online training for other things besides product knowledge?  Who, if anyone, is using technology to facilitate social peer-to-peer learning?

Views: 65

Replies to This Discussion

Hi Ken, I am not a dealership but a service advisor trainer and fixed ops consultant. I started using web ex training webinars for advisors a few months ago. Although I have found it challenging to get managers to pull advisors off the drive for these live sessions, (30-60 minutes) they are very productive. A lot of individual participation required in each session. They all reap great benefits from listening to each other sell, writing and delivering word tracks and discussing current issues. It is so much more effective than listening to boring recorded sessions. Everyone knows they have to come prepared. No one is allowed to sit by and just watch. While I am not thrilled with the service I receive from WebEx, I think it is a great way to let a professional lead and direct training consistently for a minimal cost.

The next question I would submit is how do we get managers to understand how much this consistent exposure is worth.
Sally, thank for sharing. Fixed Ops is definately an area where Instructor-Led WebEx training could be used. We haven't done as much in online training in Fixed but we are going to do a lot more in 2011. Interesting comment about WebEx service and support. We just signed up with them. We were using GoTo Meeting but our new LMS integrates wih WebEx not GoTo. What kind of service issues have you had?

RSS

Latest Activity

Walter McNulty posted videos
2 hours ago
Walter McNulty posted a status
"The EL Patronn show airs live tomorrow at 11am on Facebook. Tune in for some great insights."
3 hours ago
Damian Boudreaux posted blog posts
4 hours ago
Scot Eisenfelder posted a blog post

Affinitiv and AutoLoop Sign Definitive Agreement to Merge

Combination creates a leading provider of marketing technology and software solutions exclusively…See More
6 hours ago
Michia Rohrssen posted a blog post
10 hours ago
John Sternal posted a blog post

Lease Credit Approval Rates Dip To 65% In June

More Demand From Consumers Seeking Existing Lease Contracts at Price Points Negotiated When Dealer…See More
10 hours ago
Doug Van Sach posted a blog post
10 hours ago
Asad Shoaib posted a blog post

Australia’s Equivalent of Truecar.com

The process of buying and selling a new car is never going to be all easy and smooth. However, if…See More
15 hours ago
Veronica Dunford posted a blog post
yesterday
Dan Beres posted a blog post
yesterday
Ryan Holman posted a blog post

Why Hire Professional Window Tinting Service Providers?

It might be tempting to tint your car windows by using a DIY kit, but the benefits of hiring an…See More
yesterday
Bill Wittenmyer posted a blog post

The Best Leads are in Your CRM

New leads are important, and you always want to keep the pipeline full. Yet, it can cost as much as…See More
yesterday
John Sternal posted a blog post

Inovatec Systems Corp. Partners with ZestFinance to Enhance Lending Procedures

Inovatec Systems Corp., a provider of industry-leading, cloud-based software solutions for all…See More
Tuesday
Paul Moran posted a blog post
Tuesday
Steven Laureys posted a blog post
Tuesday
Jim Flint posted a blog post
Tuesday
Tyler Newport posted blog posts
Tuesday
Crystal Hartwell posted a blog post

SureSale Certified, the Gold Standard for Quality Used Vehicles and Purchase Protection, Expands to Louisville

SureSale enters the Louisville market with certified used vehicle program that offers consumers…See More
Monday
Michael Trasatti posted a blog post
Monday
Michia Rohrssen posted a blog post
Monday

Get Newsletter

© 2019   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service