AWN INC
  • Englewood, CO
  • United States
  • Automotive Warranty Network
Share on Facebook
Share
 

AWN INC's Page

Latest Activity

AWN INC posted a blog post

Customer Signatures in Warranty

Whether you are using ERO (Electronic Repair Orders) or paper repair orders – one of the biggest and easiest chargebacks for an auditor is a missing signature. It is a slam dunk; give me the money.Customer signatures are required to maintain compliance with manufacturers' policies and procedures. Most manufacturers require them on the final copy as well as on the hard copy write-up. All OEMs require that the customer sign the hard copy PRIOR to the repair. It is important that the signature is…See More
Aug 28, 2018
AWN INC posted a blog post

Examples of Add-On Repairs

After the auditor comes in to point out “you have all these add-on repairs” that are not authorized and give you the bad news that you owe lots of money you think to yourself, “I know that I personally inspected and signed for those!”   In reality, there is way more to an added repair than meets the eye! I was asked this week to give the scoop on just what is an add-on repair.Let’s start…See More
Aug 20, 2018
AWN INC posted a blog post

Top 7 Service Advisor Mistakes

Everybody makes mistakes. However, some mistakes are costlier than others, especially in a dealership. Let’s talk about the top 7 mistakes that service advisors make based on feedback from warranty administrators and manufacturers over the last 30 years. 1) POOR CUSTOMER CONCERN WRITE-UPRemember that all customer write-ups need to be from symptom-based questions that you can use to…See More
Aug 13, 2018
AWN INC posted a blog post

Repair Performed as Per TSB

Bulletins, TSB’s, LSC, TJ, whatever they want to call them, have the same requirements as a normal warranty. We have seen so many different and creative technician comments when it comes to technical bulletins. Here is an example:Customer states- "Noise from left front of vehicle". First of all, this really doesn’t give your tech any helpful information from the customer on how to duplicate the concern.  Go back to basics: to where, how often, what type of noise, and under what conditions. Now…See More
Aug 6, 2018
AWN INC posted a blog post

Prior Approval

Just about every dealership has had at least one of these. You may have had one this month, this week, or heck, even today! You’re MAD because the claims that need PRIOR approval are usually the LARGE EXPENSIVE claims so you start looking for someone to blame, and here is the list of offenders:The warranty admin:  After all they should have caught it before it was entered. The booker: It…See More
Jul 23, 2018
AWN INC posted a blog post

CARDIOLOGIST AND THE TECHNICIAN

A technician was removing a cylinder head from the engine when he spotted a well-known cardiologist in his shop. The cardiologist was there waiting for the service manager to come and take a look at his car when the technician shouted across the garage, “Hey Doc, want to take a look at this?” The cardiologist, a bit surprised walked over to where the tech was working on the car. The tech…See More
Jul 16, 2018
AWN INC posted a blog post

Items That Cause Costly Trend Issues

Today we are looking at those extra items that cause costly trend issues. There are small items that can really add up in parts cost per repair that you don't even realize are on a repair order.  Example 1:In one very well run dealership- I kept running into repairs with 16.00 adhesive charged out on at least 3 claims a day.  This was a manufacturer that the adhesive should have not even…See More
Jun 25, 2018
AWN INC's blog post was featured

Hiding Your Mistakes

“We can fix the tickets before the factory comes in. We don’t need the hassle of trying to fix every ticket now.” Joe service manager said. I wrote this down as Joe said this because I almost couldn’t believe what I was hearing. But there it was, and I know there are others out there that feel the same way. At AWN our mission is compliance checked and corrected on every RO before…See More
Jun 4, 2018
AWN INC posted a blog post

Technician Time Punches

We have been in many shops where the techs and management tell us, “Hey, my guy can beat the clock on every one of these repairs and do it in less than half the time. So now what? Do I have to keep on the job to have 70% time punch?” So let’s talk about what a labor operation and its associated time include for most manufacturers.Time to bring the vehicle into the shop ( except Jag and Rover have a separate operation for this). Includes: vehicle drive time, prepare the vehicle for service…See More
Jun 4, 2018
AWN INC posted a blog post

Hiding Your Mistakes

“We can fix the tickets before the factory comes in. We don’t need the hassle of trying to fix every ticket now.” Joe service manager said. I wrote this down as Joe said this because I almost couldn’t believe what I was hearing. But there it was, and I know there are others out there that feel the same way. At AWN our mission is compliance checked and corrected on every RO before…See More
Jun 1, 2018
AWN INC posted a blog post

Technician Certifications Matter

30-Second Snapshot:It is never ok to change the tech number on a repair order. That is fraud and will result in a chargeback in a factory audit. Always make sure your tech is certified for the repair before they begin.We recommend the following:Check the manufacturer's training site for certifications every Monday. Make sure everyone is aware of your findings.Hold everyone accountable for…See More
Apr 24, 2018
AWN INC posted a blog post

Rental Processes in Automotive Warranty

At AWN, we see more money lost in the area of loaner cars and/or rentals than in any other area.  I wanted to cover a couple processes that could help alleviate this problem.  To do that first I want to share what we see happening, then share a couple processes that could stop the loss or inaccurate collections going to the manufacturer.NEGLECTING TO VERIFY COVERAGE BEFORE GIVING A RENTAL…See More
Feb 5, 2018
AWN INC posted a video

Tech Notes - Cause and Correction

The technician's notes must clearly explain the cause of the customer's concern and the steps taken for correction. What else needs to be included in their notes?
Jan 29, 2018
AWN INC posted a blog post

Technician Responsibilities in Warranty

If you were to compare the service department to the military I think you would classify management as the leadership, the Advisors as scouts, the Admins as diplomats, and Technicians as the soldiers. Technicians are on the front lines as they perform repairs.Much like in war, those out in the field fighting make decisions in the moment based on what they feel is the best thing. However,…See More
Jan 23, 2018
AWN INC posted a video
Jan 15, 2018
AWN INC posted a blog post

How to Avoid Repeat Repairs in Warranty

Repeat repairs, similar repairs, or ineffective 1st repairs seem to be the biggest driver in causing trend report problems. Not only is it a trend issue but it affects the customer's satisfaction as well. And if you have this issue in warranty you also have it in customer pay. No customer likes to come back for the same issue. It is inconvenient and takes time away from work and family.…See More
Jan 10, 2018

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Automotive Warranty Network
What is your current position within your organization?
Media Manager
What is your company website?
http://awninc.com
What is your Facebook page/URL?
http://www.facebook.com/awninc/
What is your LinkedIn page/URL?
http://www.linkedin.com/company/839829/
How did you specifically hear about DealerELITE? If referred, who?
We got an email from share@dealerelite.net
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
At AWNINC we process warranty claims for dealerships across the nation. We also have developed our AWN Academy, to train dealerships to follow the correct compliance policy and procedures to ensure they keep their warranty money. Every week we post blogs and videos with helpful tips for technicians and advisors. Here is a link to our latest tip http://blog.awninc.com/heart-or-foot

AWN INC's Videos

  • Add Videos
  • View All

AWN INC's Blog

Customer Signatures in Warranty

Posted on August 28, 2018 at 11:36am 0 Comments

Whether you are using ERO (Electronic Repair Orders) or paper repair orders – one of the biggest and easiest chargebacks for an auditor is a missing signature. It is a slam dunk; give me the money.

Customer signatures are required to maintain compliance with manufacturers' policies and procedures. Most manufacturers require them on the final copy as well as on the hard copy write-up. All OEMs require that the customer sign the hard copy PRIOR to the…

Continue

Examples of Add-On Repairs

Posted on August 20, 2018 at 6:15pm 0 Comments

After the auditor comes in to point out “you have all these add-on repairs” that are not authorized and give you the bad news that you owe lots of money you think to yourself, “I know that I personally inspected and signed for those!”   In reality, there is way more to an added repair than meets the eye!

 

I was asked this week…

Continue

Top 7 Service Advisor Mistakes

Posted on August 13, 2018 at 1:29pm 0 Comments

Everybody makes mistakes. However, some mistakes are costlier than others, especially in a dealership. Let’s talk about the top 7 mistakes that service advisors make based on feedback from warranty administrators and manufacturers over the last 30 years.

 

1) POOR CUSTOMER CONCERN…

Continue

Repair Performed as Per TSB

Posted on August 6, 2018 at 10:22am 0 Comments

Bulletins, TSB’s, LSC, TJ, whatever they want to call them, have the same requirements as a normal warranty. We have seen so many different and creative technician comments when it comes to technical bulletins.

 

Here is an example:

Customer states- "Noise from left front of vehicle".

 

First of all, this really doesn’t give your tech any helpful information from the customer on how…

Continue

Comment Wall (1 comment)

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

At 10:53am on February 26, 2018, kayi mivedor said…

Good day,

I picked interest on you after going through your short profile and demand it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on (kayimivedor@gmail.com) for the full details.

Have a nice day.
Mrs.Kayi

 
 
 

Latest Activity

Simon Hopes posted a blog post

How to Compare Car Insurance Policies

What is Car Insurance?A car insurance is the policy that covers one’s car against all kinds of…See More
4 hours ago
Mike theCarGuy Correra posted a video

The Key to Long Term Success in Sales

Account Manager Mike Correra shares the key to a dealership's long term sales success in this video blog.
21 hours ago
Tom Clark posted a blog post

Reasons to Sell Your Dead Car to Car Removal Companies

Your old car just stopped working. When you called a mechanic to have a look at it, they gave you…See More
yesterday
Derek C. Dean posted a blog post

Hard skills Vs soft skills or hard skills and soft skills- which is optimal?

Soft skills and training programs for the same seem to be hogging the limelight in recent times.…See More
yesterday
Umair Amjad posted a blog post

The Perks of Using Armored Cars & Bulletproof Vehicles

Security is a prime concern for every human being. When it comes to security, then people do not…See More
Sunday
Rob Gehring posted a blog post
Friday
Scot Eisenfelder posted a video

Why the Service Write Up Is Critical

Scot Eisenfelder shares why the service write-up is critical to increased revenue in this video blog.
Friday
Jim Flint posted a blog post

Google Ads Two Changes for Display

In this video blog, Jim Flint, CEO, and Founder of Local Search Group discusses two changes you…See More
Friday
John Sternal posted blog posts
Thursday
Veronica Dunford posted a blog post
Thursday
Stephen Coambes posted a blog post
Thursday
Damian Boudreaux posted a blog post

Relationship Selling - Begin The Shift Now

Gooooooooood Morning! And thank you again for joining us in another video in the series, [name].…See More
Thursday
Steven Laureys posted a blog post
Wednesday
John Sternal posted blog posts
Wednesday
Harris Scott posted blog posts
Aug 14
Reynalda Lor posted a discussion

Roofing Option For Garage?

Greetings!We are looking for the best roofing option for our dealership garage nowadays. In the…See More
Aug 13
Paul Moran posted a blog post

Auto Industry Viral Marketing Innovator Vboost Achieves Milestone of 10 Million Video Views for Auto Dealer Clients

Unique Customercials are organically shared by customers across their social platforms producing a…See More
Aug 13
Dan Beres posted a blog post
Aug 13
Jim Flint posted a blog post
Aug 13
James Helliwell posted blog posts
Aug 13

Get Newsletter

© 2019   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service