JoAnn Bedenbaugh
  • Fort Myers, FL
  • United States
  • Volie
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JoAnn Bedenbaugh posted a blog post

The Fatal Mistake of Hiring a Poor BDC Manager

Implementing a BDC at your dealership is a proven way to maintain control of leads and processes. However, too many BDC’s underperform or even break-down completely due to a fatal mistake: a poor BDC manager. Poor managerial skills lead to erosion of processes and employee morale, resulting in unanswered calls, long wait times, loss of business, and high employee turn-over. …See More
Mar 24
JoAnn Bedenbaugh posted a blog post

Is Your Dealership Making This Fatal Mistake?

Phone and email are the titans of customer communications and most likely form the backbone of your business development. But they shouldn’t be the only way you communicate with customers. Relying on only one or two traditional forms of communication can be fatal to your dealership. Customers today expect to be able to converse with you through multiple channels. Everything from texting to Live chat to Facebook messenger. And they want those communications to be seamless and easy. To keep up…See More
Mar 17
JoAnn Bedenbaugh posted a blog post

Don’t Be a Slave to BDC Benchmarks

A lot of dealerships prefer using an internal sales and service BDC to maintain control of leads and processes. Yet, many struggle to measure what’s working and what’s not when it comes to maximizing the efficiency and productivity of every BDC agent. Are you among them? The BDC is the glue that holds it all together when it comes to bringing traffic into your store. Managed properly, your BDC can help increase appointments, shows, sales, and closing percentages. …See More
Feb 10

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Volie
What is your current position within your organization?
Sales Director
What is your company website?
http://volie.com
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/joann-bedenbaugh-410aa64a
How did you specifically hear about DealerELITE? If referred, who?
industry friends
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
JoAnn is a giant in the automotive call center space, having created call centers for over a dozen of the automotive industry’s biggest players. She brings over 20 years of executive leadership experience to Volie, spanning across software development, product management, innovation, and call center consulting. She oversees Volie’s growth as the company continues to bring its “BDC in a Box” messaging platform that streamlines and automates customer engagement for efficient and effective dials directly to auto dealerships.

JoAnn Bedenbaugh's Blog

The Fatal Mistake of Hiring a Poor BDC Manager

Posted on March 24, 2021 at 10:42am 0 Comments

Implementing a BDC at your dealership is a proven way to maintain control of leads and processes. However, too many BDC’s underperform or even break-down completely due to a fatal mistake: a poor BDC manager. Poor managerial skills lead to erosion of processes and employee morale, resulting in unanswered calls, long wait times, loss of business, and high employee turn-over.

 …

Continue

Is Your Dealership Making This Fatal Mistake?

Posted on March 17, 2021 at 12:31pm 0 Comments

Phone and email are the titans of customer communications and most likely form the backbone of your business development. But they shouldn’t be the only way you communicate with customers. Relying on only one or two traditional forms of communication can be fatal to your dealership.

 

Customers today expect to be able to converse with you through multiple channels. Everything from texting to Live chat to Facebook messenger. And they want those communications to be seamless and…

Continue

Don’t Be a Slave to BDC Benchmarks

Posted on February 10, 2021 at 8:49am 0 Comments

A lot of dealerships prefer using an internal sales and service BDC to maintain control of leads and processes. Yet, many struggle to measure what’s working and what’s not when it comes to maximizing the efficiency and productivity of every BDC agent. Are you among them?

 

The BDC is the glue that holds it all together when it comes to bringing traffic into your store. Managed properly, your BDC can help increase appointments, shows, sales, and closing percentages.

 …

Continue

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