Veronica Dunford
  • Grapevine, TX
  • United States
  • DealerBuilt
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Latest Activity

Veronica Dunford posted a blog post

When it Comes to Sales & Service, Don't Be A Zombie!

We have all heard of the ABCs of Sales (Always Be Closing), but I would like to turn that around to Customer Service – Always Be Considerate!If you put yourself in your customer’s shoes and Consider where they are coming from, what are their pain points, what can you do to help… you will be a hero! Not to say that you will always have the answer or a fix for whatever is…See More
Apr 24
Veronica Dunford posted a blog post

Don’t play the “Blame Game!”

It’s not my fault – but it IS my responsibility to fix it! This attitude has served me very well in my career. All too often we get wrapped up in the finger pointing when in reality all the customer cares about is "Who's going to fix my problem?" Once we can eliminate the blame game, we can identify the underlying issues and work towards a resolution. If you enjoy your…See More
Mar 21
Veronica Dunford's blog post was featured

Relationships Matter!

While sitting here thinking about what to write for my next blog, I was taken back in time to a wonderful visit to a quaint little resort near Ocho Rios in Jamaica. Blissfully relaxing, looking at the sunset over the ocean, I recognized how blessed I am. This was unlike any other trip. The entire resort was taken over by automotive industry professionals; an eclectic…See More
Mar 4
Veronica Dunford posted a blog post

Relationships Matter!

While sitting here thinking about what to write for my next blog, I was taken back in time to a wonderful visit to a quaint little resort near Ocho Rios in Jamaica. Blissfully relaxing, looking at the sunset over the ocean, I recognized how blessed I am. This was unlike any other trip. The entire resort was taken over by automotive industry professionals; an eclectic…See More
Mar 4
Veronica Dunford posted a blog post

Dealerbuilt Expands Integration with Spiffit To Include Sales, Service & Accounting

Mason City Iowa, February 5, 2019 -- DealerBuilt, a leading provider of automotive Dealer Management Systems (DMS), today announced that it has expanded its integration with Channel Partner Spiffit to help auto dealers improve operations in sales, service, and accounting, and to drive more revenue. Spiffit is the leading provider of…See More
Feb 5
Veronica Dunford posted a blog post

Can’t we all just get along?

In my experience, one of the top frustrations dealers have when choosing the best solutions from multiple vendors is how to get them to work well together. The problem is, whether it’s a DMS; CRM; service lane tool; or any other significant technology available; not all work together in harmony. And that is what dealers want. I’m not suggesting that everyone sit in a…See More
Dec 27, 2018

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
DealerBuilt
What is your current position within your organization?
EVP Business Development
What is your company website?
http://www.dealerbuilt.com
How did you specifically hear about DealerELITE? If referred, who?
Arnold Tijerina
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
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Veronica Dunford's Blog

When it Comes to Sales & Service, Don't Be A Zombie!

Posted on April 24, 2019 at 9:47am 0 Comments

We have all heard of the ABCs of Sales (Always Be Closing), but I would like to turn that around to Customer Service – Always Be Considerate!

If you…

Continue

Don’t play the “Blame Game!”

Posted on March 21, 2019 at 10:32am 0 Comments

It’s not my fault – but it IS my responsibility to fix it! This attitude has served me very well in my career.

 

All too often we get wrapped up in the finger pointing when in reality all the customer cares about is "Who's going to fix my problem?"

 

Once we can eliminate the blame game, we can identify the underlying issues and…

Continue

Relationships Matter!

Posted on March 4, 2019 at 10:21am 1 Comment

While sitting here thinking about what to write for my next blog, I was taken back in time to a wonderful visit to a quaint little resort near Ocho Rios in Jamaica. Blissfully relaxing, looking at the sunset over the ocean, I recognized how blessed I am.

 

This was unlike any other trip. The entire resort was taken over by automotive industry…

Continue

Dealerbuilt Expands Integration with Spiffit To Include Sales, Service & Accounting

Posted on February 5, 2019 at 9:44am 0 Comments

Mason City Iowa, February 5, 2019 -- DealerBuilt, a leading provider of automotive Dealer Management Systems (DMS), today announced that it has expanded its integration with Channel Partner Spiffit to help auto dealers improve operations in sales, service, and accounting, and to drive more…

Continue

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