Scott Hengtgen's Posts - DealerELITE.net2024-03-28T23:27:17ZScott Hengtgenhttps://www.dealerelite.net/profile/ScottHengtgenhttps://storage.ning.com/topology/rest/1.0/file/get/2535890190?profile=RESIZE_48X48&width=48&height=48&crop=1%3A1https://www.dealerelite.net/profiles/blog/feed?user=0afrx1s5ygaq8&xn_auth=noWHO ARE YOU?tag:www.dealerelite.net,2013-03-06:5283893:BlogPost:3585072013-03-06T18:00:00.000ZScott Hengtgenhttps://www.dealerelite.net/profile/ScottHengtgen
<p><strong><span class="font-size-3"><a href="http://storage.ning.com/topology/rest/1.0/file/get/2545121834?profile=original" target="_self"><img class="align-right" src="http://storage.ning.com/topology/rest/1.0/file/get/2545121834?profile=RESIZE_480x480" width="375"></img></a> The ripple effect, do you understand it?</span></strong></p>
<p><span style="font-size: 12pt;">Every action has a reaction, no matter how small or large. Any time we stretch the truth, tell a white lie or right out tell a whopper of a lie there is a reaction.</span></p>
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<p><span class="font-size-3"><strong>When a salesperson…</strong></span></p>
<p><strong><span class="font-size-3"><a href="http://storage.ning.com/topology/rest/1.0/file/get/2545121834?profile=original" target="_self"><img width="375" src="http://storage.ning.com/topology/rest/1.0/file/get/2545121834?profile=RESIZE_480x480" width="375" class="align-right"/></a>The ripple effect, do you understand it?</span></strong></p>
<p><span style="font-size: 12pt;">Every action has a reaction, no matter how small or large. Any time we stretch the truth, tell a white lie or right out tell a whopper of a lie there is a reaction.</span></p>
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<p><span class="font-size-3"><strong>When a salesperson does a customer wrong it’s usually not the salesperson reputation that is damaged, it’s the dealerships and the ripple keeps going.</strong> Dealerships spend considerable amounts of money protecting and maintaining their reputation.</span></p>
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<p><span class="font-size-3">So my question is; what gives you the right as an employee to but a blemish on the dealerships reputation where you work? You should be treating every customer you come in contact with like they were your mother.</span></p>
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<p><span class="font-size-3">Now we come to my original question. Who are you? In our society (I should say the world) there are three type of mind sets:</span></p>
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<li><span style="font-family: arial, helvetica, sans-serif;" class="font-size-3"><strong>The Victim.</strong> This is the individual that blames everything on something or someone else.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif;" class="font-size-3"><strong>The Entitled.</strong> This is the individual that believes they are entitled to everything at anyone's expense.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif;" class="font-size-3"><strong>The Responsible.</strong> This is the individual that takes responsibility for every decision and outcome in their life.</span></li>
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<p><span class="font-size-3"><strong>Ask yourself, which one am I?</strong></span></p>What makes us tic?tag:www.dealerelite.net,2013-02-01:5283893:BlogPost:3515502013-02-01T16:54:32.000ZScott Hengtgenhttps://www.dealerelite.net/profile/ScottHengtgen
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<div class="entry-meta"><span class="meta-prep meta-prep-author">Posted on</span> <a href="http://www.scotthengtgen.com/what-makes-us-tic/" rel="bookmark" title="11:41 AM"><span class="entry-date">January 30, 2013</span></a> <span class="meta-sep">by</span> <span class="author vcard"><a class="url fn n" href="http://www.scotthengtgen.com/author/admin/" title="View all posts by Scott">Scott</a></span></div>
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<div class="entry-content"><p>Have you ever wondered what…</p>
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<div class="entry-meta"><span class="meta-prep meta-prep-author">Posted on</span> <a title="11:41 AM" href="http://www.scotthengtgen.com/what-makes-us-tic/" rel="bookmark"><span class="entry-date">January 30, 2013</span></a> <span class="meta-sep">by</span> <span class="author vcard"><a class="url fn n" title="View all posts by Scott" href="http://www.scotthengtgen.com/author/admin/">Scott</a></span></div>
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<div class="entry-content"><p>Have you ever wondered what a 20 to 25 car a month salesperson has that the 8 to 10 car a month salesperson does not have? When I say that I mean different salesperson in the same store. Both of them attended the same training, have the same sales managers, and work the same hours. Some people just have more drive than others. Why is that? What makes each of us tic so differently than the other? First of all some look at their choice of work as and have a lot of passion for their chosen career while others look at their work as necessity that interferes with their livelihood. There are those of us who go out and make life happen and those that wait for life to happen. What creates that difference in a person? There are three types of mind sets in our society, the victim, the entitled, and the rare one who is responsible. A good question to ask yourself is, what is my sales staff made up of and how do I change it? If a person does not see a need or a want to change their mindset there is nothing short of long-term therapy and counseling that can solve this problem and I am sure one does not have the time or training to go there. I was once told the best time to fire someone is before you hire them. With that said one may need to look at your hiring process a little closer. Look at their personal life a little more in-depth. Is their personal life full of drama and chaos? I’m sure their professional life will not be much better. When interviewing ask the prospective hire what their goals are and what kind of plan they have in place to achieve them. This alone will tell you a lot about this person. Look a little deeper into their psyche, see if their mentality is a victim, entitled or is one that takes responsiblity. This will give you a better vision of what you have to work with. We all come into this world as equals, how each of us handle the trials and tribulations that life hands us, separates us in this world. If you don’t plan your own future, someone else might and you may not like it. Wake up and become part of the solution, not part of the problem.</p>
</div>Where is my share!!tag:www.dealerelite.net,2012-12-05:5283893:BlogPost:3393732012-12-05T20:40:01.000ZScott Hengtgenhttps://www.dealerelite.net/profile/ScottHengtgen
<p>With all the manufactures releasing their numbers for November it looks like everyone had a great month. Even Suzuki who left the U.S. market and filed bankruptcy had a good month.</p>
<p>With that said, how was your month? Was it great, or were you thinking why did my month suck. If vehicle sales were up all over the country and all the manufactures had a great month, then why was our business off. It is easy to justify to ourselves why our business is off when the rest of the countries…</p>
<p>With all the manufactures releasing their numbers for November it looks like everyone had a great month. Even Suzuki who left the U.S. market and filed bankruptcy had a good month.</p>
<p>With that said, how was your month? Was it great, or were you thinking why did my month suck. If vehicle sales were up all over the country and all the manufactures had a great month, then why was our business off. It is easy to justify to ourselves why our business is off when the rest of the countries numbers are off, but when you see your numbers and say what is going on.</p>
<p>As an owner, sometimes one has to go across the street and look at their store from a different prospective. Look at your store as a customer and ask yourself, why would or wouldn’t I do business at my store and be honest. One may have to ask themselves some serious questions.</p>
<p>Do I have the right processes in place (if any at all)? Do I have the right people in the right positions? Is it just status quo in your dealership or maybe you have sacred cow syndrome. I remember an old saying, <b>when a shooter misses the target; it’s not the targets fault</b>. When you’re the general you need to lead your troops daily into the battle of doing business making sure everyone is productive and being pro-active. When the disease of complacency sets in to your dealership, it can be very difficult to cure.</p>
<p>I just finished a book by Rebel Brown titled DEFY GRAVITY (I highly recommend) and it made me take a hard look at how we enter the battle of business. Maybe gravity is holding <b>you</b> down. In her book Rebel Brown defines gravity as #1 enemy of growth, status quo beliefs and behaviors, and yesterdays strategies applied to today’s world. Most people despise change which I do not understand because change is one of the only things consistent in the world and one should wrap their arms around it and forge through.</p>
<p>In my next blog I’ll talk about ways to change business to get your fair share and then some.</p>