Jillian Christiansen's Posts - DealerELITE.net2024-03-29T04:44:18ZJillian Christiansenhttps://www.dealerelite.net/profile/JillianReneeWardhttps://storage.ning.com/topology/rest/1.0/file/get/2535879593?profile=RESIZE_48X48&width=48&height=48&crop=1%3A1https://www.dealerelite.net/profiles/blog/feed?user=1q2lhny6mu8ne&xn_auth=noSALE BY TEXT...?tag:www.dealerelite.net,2011-11-11:5283893:BlogPost:2442382011-11-11T20:00:00.000ZJillian Christiansenhttps://www.dealerelite.net/profile/JillianReneeWard
<p>A "twenty something" couple came into the dealership on Tuesday. Great kids...I follwed the steps of the sale and landed her on the perfect car. We negociated and came to an agreement. My finance manager was off that day, so the desk manager ran the credit and decided that my customer needed a cosigner and sent them packing! I thought about it all night long. On Wednesday, I went to the desk manager and asked him if I could have a look at the deal jacket. He said, "Did you get the…</p>
<p>A "twenty something" couple came into the dealership on Tuesday. Great kids...I follwed the steps of the sale and landed her on the perfect car. We negociated and came to an agreement. My finance manager was off that day, so the desk manager ran the credit and decided that my customer needed a cosigner and sent them packing! I thought about it all night long. On Wednesday, I went to the desk manager and asked him if I could have a look at the deal jacket. He said, "Did you get the cosigner?" I said, "no but I want some contact info." </p>
<p>I took the deal to the finance manager and asked him to take a look at the deal. Meanwhile, I tried to call the customer...No answer. Called the boyfriend...No answer. SO I start thinging about my own 23 and 25 year old. They never return my calls. But if I text them, they almost always respond. So I text the customer...she responds right away. She tells me they are on the way to Eugene to look at more cars. I begin to build value in the car they already chose. I explain I'm working with the finance manager to get her financed. We text for an hour or so before the finance manager returns and says he got her bought!</p>
<p>I text WHEN DO YOU WANT TO COME IN AND GET YOUR NEW CAR?</p>
<p>She responds...KIDDING, right?</p>
<p>I text NO I'M SERIOUS.</p>
<p>She begins to ask about finance rates and payment. I have by then built enough trust..in person and by text...to ask her to just trust me and come back in. We text for another hour...WHILE THEY ARE AT ANOTHER DEALERSHIP! In the end they came back and bought the car. I was so happy because I learned something very valuable. I learned that without getting inside the head of my customer and communicating in a way that THEY could relate to...I'd have lost that deal. I learned to never give up and to persue the sale without hounding them...ohhhh what a delicate dance it is.</p>
<p>SALE BY TEXT....hmmmm. Interesting.</p>
<p> </p>When a Customer thinks thier trade is worth too much...tag:www.dealerelite.net,2011-11-08:5283893:BlogPost:2422412011-11-08T17:00:00.000ZJillian Christiansenhttps://www.dealerelite.net/profile/JillianReneeWard
<p>I had a customer yesterday that was very hot for a 2011 Prius V. I demoed them, test drove and wrote them up. All was settled until we got to the value of thier trade. He had an 2001 Crown Vic with 98000 miles on it...could not get over the objection of HIS opinion and value of his trade. I tried everything. Talked about the 11's being gone by the time he came back and having to pay MSRP for the 12's..etc. Finally my manager kicked me off and sent in the "big guns" salesmen and HE…</p>
<p>I had a customer yesterday that was very hot for a 2011 Prius V. I demoed them, test drove and wrote them up. All was settled until we got to the value of thier trade. He had an 2001 Crown Vic with 98000 miles on it...could not get over the objection of HIS opinion and value of his trade. I tried everything. Talked about the 11's being gone by the time he came back and having to pay MSRP for the 12's..etc. Finally my manager kicked me off and sent in the "big guns" salesmen and HE couldn't do it either. The customer LOVED me and told me he'd be back to deal with ME and not the pressure cooker guy who went in to try and close him. My customer walked convinced he'd be able to sell his V8 for alot more than it's worth...any suggestions on overcoming this common objection?</p>Thick Skin and not taking things personally...tag:www.dealerelite.net,2011-11-05:5283893:BlogPost:2410182011-11-05T17:00:00.000ZJillian Christiansenhttps://www.dealerelite.net/profile/JillianReneeWard
<p>Today in our sales meeting...the testosterone and jokes were so thick you coulda cut it with a knife....I decided a few weeks ago that I would use these opportunites to develop the "thick skin" skill in me...you know the one? Where you don't let rude or mean customers that no matter what you say, they are going to be upset type? It's been helpful to decide not to take things personally in this male dominated industry that is full of customers who decided a long time ago that car dealers…</p>
<p>Today in our sales meeting...the testosterone and jokes were so thick you coulda cut it with a knife....I decided a few weeks ago that I would use these opportunites to develop the "thick skin" skill in me...you know the one? Where you don't let rude or mean customers that no matter what you say, they are going to be upset type? It's been helpful to decide not to take things personally in this male dominated industry that is full of customers who decided a long time ago that car dealers are crooks out to get ya!...Attitdue...Opportunity for growth and just plain laughing my butt off helps...How about you?</p>I am a female salesperson trying to make a living in the Automotive Business. I find myself doing well at disarming customers and now I'm working on holding gross in the deals I do. I'm not afraid …tag:www.dealerelite.net,2011-11-04:5283893:BlogPost:2405382011-11-04T21:39:41.000ZJillian Christiansenhttps://www.dealerelite.net/profile/JillianReneeWard
<p>I am a female salesperson trying to make a living in the Automotive Business. I find myself doing well at disarming customers and now I'm working on holding gross in the deals I do. I'm not afraid to ask for the sale but keeping control is a little more difficult with a dominant customer...any ideas?</p>
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<p>I am a female salesperson trying to make a living in the Automotive Business. I find myself doing well at disarming customers and now I'm working on holding gross in the deals I do. I'm not afraid to ask for the sale but keeping control is a little more difficult with a dominant customer...any ideas?</p>
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