All Blog Posts (11,621)

No One Plans to Fail

As the old adage goes, no one plans to fail, they just fail to plan. This could not be more true when it comes to service marketing budgets in dealerships.

 

As new vehicle sales and gross margins decline, it's natural to look for ways to cut expenses. But I've never understood the logic behind cutting service marketing…

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Added by Scot Eisenfelder on May 24, 2019 at 10:38am — No Comments

Can Vendor Partners Predict Sales?

Are the hottest models, too hot to the touch?

Added by Jim Flint on May 24, 2019 at 8:47am — No Comments

How the New Right-to-Repair Act Could Impact California & Lemon Law

Back in March of 2019, news broke that California would again be pushing “Right to Repair” legislation, joining 19 other states in doing so.

So what exactly is the Right to Repair Act?

All fine print aside, the Right to Repair…

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Added by Brian K. Cline on May 24, 2019 at 1:53am — No Comments

Customer Experience Transformation and Your Dealership

A recent Google search for “customer experience” produced around 1.49 billion results. And refining the search…

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Added by Dean Martin on May 23, 2019 at 10:06am — No Comments

Auto/Mate Integrates DMS with MacroFile Electronic Document Management System

Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with MacroFile, Macrosmith's electronic document management system. The integration helps speed auto dealers' transition to a paperless environment, improves productivity and streamlines workflow.

 

"The ability to instantly retrieve information allows employees to quickly answer inquiries from partners and…

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Added by Mike Esposito on May 22, 2019 at 10:21am — No Comments

Do Stitched Photo Videos Provide Value, or are they Outdated Technology?

Stitched photo videos have been around awhile. I’ve had many people ask me lately if they are still relevant, do consumers really watch them, and why dealers should have them when they already have a large number of photos and vehicle description on the VDP. My response is to remove personal opinions out of the equation and let the “data” do the…

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Added by Timmy D. James on May 22, 2019 at 10:17am — No Comments

Value Your Company

We want you to be profitable and proud of what you do. We want you to have all the success that you deserve. We want you to know that it’s possible for you! That’s exactly why we started the video series, …

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Added by Damian Boudreaux on May 21, 2019 at 2:08pm — No Comments

Stable Market Except for Luxury Vehicles

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report.

This week’s Market Insights Report…

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Added by Black Book on May 21, 2019 at 12:09pm — No Comments

NIADA Q1 Business Confidence Survey

Auto sales have faced slightly downward pressures so far in 2019, especially in April where U.S. auto sales declined 2.3 percent1 despite having an extra selling day in the month and having the benefit of the spring selling season as an added incentive for car shoppers.

With the monthly data, the annualized pace of sales dropped to 16.41 million1, below the estimates most industry observers pegged for the year closer to the 16.8 million mark. A year ago…

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Added by John Sternal on May 21, 2019 at 9:28am — No Comments

Helion Technologies Becomes a CIS SecureSuite Member

Timonium, MD –­ May 21, 2019 –­ Helion Technologies today announced it has become a CIS SecureSuite® member. Through this membership, Helion is bolstering its auto dealership clients' cybersecurity defenses by leveraging CIS SecureSuite resources. The CIS Benchmarks, the consensus-based, internationally recognized security configuration resources, CIS-CAT Pro, and the CIS Controls, a set of cyber practices developed by…

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Added by Erik S. Nachbahr on May 21, 2019 at 8:51am — No Comments

3 Tips to Sell Luxury Cars on the Internet

Luxury cars is a consumer good present on the wish list of much of the population, currently the desire to have a car is higher than even the dream of home ownership. I do not know what that market would be like selling luxury goods without the internet, most of the time the luxury car is unique and extremely rare to find. Just like luxury watches such as Seamaster Aqua Terra or Cartier.



The process of…

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Added by Simon Hopes on May 21, 2019 at 3:55am — No Comments

Rplate, World’s First Digital License Plate and Winner of Best New Product Award, Featured at CONNECTIONS Conference May 21 - 23

Reviver demonstrates its award winning Rplate at Connected Car Corner, by InstallerNet, in San Francisco; Reviver also announced that the Rplate is the winner of a Best New Product Award from the 2019 American Business Awards



Foster City, CA – May 20, 2019 – Reviver’s Rplate, the world’s first digital license plate, will showcase  its award-winning…

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Added by Crystal Hartwell on May 20, 2019 at 10:39am — No Comments

Auto Lease Prices Remain Steady Into May As Dealers Prepare To Offer Memorial Day Shopping Incentives

Several Entry-Level Cars Experience Price Increases, Allowing Dealers Room For Greater Holiday Weekend Lease Discounts

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with prices on most of today’s popular leases holding steady from last month. Thirty-six different vehicles maintained their prices from April, a slight decrease from last month’s lease deals, where 75% of…

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Added by John Sternal on May 20, 2019 at 10:35am — No Comments

How to Decode Your VIN

VIN information is organized in groups, and a search of your vehicle identification number can tell you a lot about your car. There's even a bit of fraud detection in the VIN, in the form of the "check digit," described below.

The first group of three numbers and letters in a VIN make up the world manufacturer identifier (WMI).

In this…

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Added by Terrel Watkins on May 17, 2019 at 6:53pm — No Comments

Be the Coach Your People Deserve



Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need feedback in order to grow and develop to our fullest potential. When done properly, coaching those on your team and giving them quality feedback is one of the highest return uses of your time; however, when it comes to giving feedback, many leaders today are more of a critic than they are a coach. They point out what’s wrong without offering the individual any coaching that would allow…

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Added by Dave Anderson on May 17, 2019 at 4:00pm — No Comments

What Do Goldfish Have in Common With Marketing?

In this video blog, Jim Flint shares why time is important in capturing consumer attention.

Added by Jim Flint on May 17, 2019 at 8:20am — No Comments

Latest Equifax Auto Credit Trends Illustrate Rising Subprime Activity

A few notes on subprime loan origination and balance activity:

Subprime auto loan originations have a corresponding total balance of $7.07 billion, a 5.3% increase year-over-year.

The average subprime loan amount was $18,934. This is a 5.0% increase compared to January 2018.

 

Auto Loan Originations Observations through January 2019 reported as of March 2019:

  • 1.78 million auto loans, totaling $41.3 billion, have been originated…
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Added by John Sternal on May 16, 2019 at 1:00pm — No Comments

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and…

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Added by Stephen Coambes on May 16, 2019 at 10:48am — No Comments

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and…

Continue

Added by Stephen Coambes on May 16, 2019 at 10:48am — No Comments

The Great Race Against Time!

In today’s society, time is a precious commodity. So much so that consumers make their buying decisions based on how long it takes to complete the transaction. If you had the choice between a $20 oil change that would take 4 hours to complete, or a $30 oil change that would take 30 minutes, which would you choose?

For the automotive industry,…

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Added by Dan Beres on May 16, 2019 at 10:23am — No Comments

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Scot Eisenfelder posted a blog post
21 hours ago
Bill Wittenmyer posted a video

Freebie Friday: Persistence Pays Off

VP of Sales CDK Global Bill Wittenmyer shares why persistence is your best ally towards productivity in this Freebie Friday.
22 hours ago
Andy Church posted videos
22 hours ago
Reynalda Lor posted a discussion

KeepTruckin ELD Vs. Omnitracs ELD

Greetings!We recently purchased 2 trucks for commercial transportation purpose an now, looking for…See More
23 hours ago
Jim Flint posted a blog post

Can Vendor Partners Predict Sales?

Are the hottest models, too hot to the touch?See More
23 hours ago
Brian K. Cline posted a blog post
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Jim Leman posted a video

Rapid Recon with Jason Church, GM, Courtesy Volvo of Scottsdale

Auto dealer Jason Church discusses how Rapid Recon workflow software reduces time to market to improve used car profitability.
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Erik S. Nachbahr posted a video

How to Evaluate IT Solutions for Your Dealership

Helion Technologies Founder & President Erik Nachbahr shares some tips on what dealerships should be looking for in an IT solution for their dealership.
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Dean Martin posted a blog post
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Cory Mosley posted a video

Online Sales Success Workshop - Tim Cox of CarNow

The super smart and hilarious Tim Cox joined me for a quick video chat about the state of the digital car business and some of the things he will be covering...
Wednesday
Mike Esposito posted a blog post

Auto/Mate Integrates DMS with MacroFile Electronic Document Management System

Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully…See More
Wednesday
Timmy D. James posted a blog post
Wednesday
Mike theCarGuy Correra posted a video

The Importance of Doing Social Media the Right Way

DealerBuilt Account Manager Mike Correra explains why dealers should focus on the right things on social media for their presence to be effective.
Wednesday
Damian Boudreaux posted a blog post

Value Your Company

We want you to be profitable and proud of what you do. We want you to have all the success that you…See More
Tuesday
Black Book posted a blog post

Stable Market Except for Luxury Vehicles

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car…See More
Tuesday
Cory Mosley posted videos
Tuesday
Walter McNulty posted a status
"If you are in need of any of our services please contact me today! www.pdsforyou.com"
Tuesday
John Sternal posted blog posts
Tuesday
Erik S. Nachbahr posted a blog post

Helion Technologies Becomes a CIS SecureSuite Member

Timonium, MD –­ May 21, 2019 –­ Helion Technologies today announced it has become a CIS…See More
Tuesday
Simon Hopes posted a blog post

3 Tips to Sell Luxury Cars on the Internet

Luxury cars is a consumer good present on the wish list of much of the population, currently the…See More
Tuesday

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