June 2017 Blog Posts (63)

Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don't Click!

Timonium, MD -- June 12th, 2016 -- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, today issued a new data security warning for auto dealerships. Hackers are now planting malware inside of social media posts designed to lure employees of organizations to click on the post. If an employee takes the bait and clicks on the social media post, e.g. Facebook and…

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Added by Erik Nachbahr, CISSP on June 12, 2017 at 10:51am — No Comments

Are Your Customers Worth $50?

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by the fact that the customer-facing employee cannot handle…

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Added by Ujj Nath on June 12, 2017 at 10:09am — No Comments

Auto/Mate Announces Integration of its DMS with DealerMine's 360-Degree CRM Solution, Giving Auto Dealers Actionable Data

Albany, N.Y. – June 12th, 2017 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with DealerMine, a leading automotive CRM and BDC solutions provider. Auto dealers that use both systems will benefit from the increased business intelligence that their DMS and CRM deliver via real-time data exchanges between the systems.

 

"We welcome DealerMine as an…

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Added by Mike Esposito on June 12, 2017 at 10:07am — No Comments

#DIY Optimize Your Campaign

Stop pouring money into your Google AdWords campaign. It's time to start optimizing! Google has some new changes that you should start utilizing for your marketing strategy.

On this week's Hard Facts, Samantha will reveal how you can create and test landing pages based on campaigns, ad group, and keywords...on your own. …

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Added by Paul Potratz on June 9, 2017 at 4:18pm — No Comments

2017 TCPA texting rules every car dealership needs to know [download PDF for free]

AdvantageTec has all the proper DMS integration and texting…

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Added by Thomas F. Jung on June 9, 2017 at 5:53am — No Comments

5 Aspects of a Successful Service Department (video

Click photo to play video.

Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell, founder and CEO of SW Service Solutions. Sally, thank you for taking time with us today.

Sally: Well thank you for having me, it’s a pleasure.…

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Added by Sally Whitesell on June 8, 2017 at 2:39pm — No Comments

VEHICLE DEPRECIATION BEGINS TO PICK UP ENTERING JUNE

According to Black Book® data, the average price of a used vehicle for model years 2011-2015 decreased in value -1.2% in May, a reversal from April when values actually increased 0.4%. Cars overall dropped -1.8%, and trucks decreased -0.9% in value during May. All vehicles are averaging a 12-month depreciation of -17.5%.

During May, Full-Size Pickups performed the strongest, with values increasing +0.2%. Vehicles in the Full-Size Pickup segment include the Chevrolet Silverado 1500,…

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Added by Black Book on June 8, 2017 at 9:54am — No Comments

Volkswagen Repair Services at Best Price in Greensboro, NC

Eurobahnm.com is the trusted and popular company offers the top-quality Volkswagen repair services at the best price in Greensboro, NC. Call us at 336-542-3555 for Scheduling Service Appointment!   

For More Info:-  Volkswagen…

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Added by Glenn Trott on June 8, 2017 at 2:33am — No Comments

Top Service Drive Brands Rated by Women for 2017

Sixty-two percent of women report that they return to the dealerships where they first purchased their vehicles to then have them serviced. This highlights the potential to grow value among this critical market segment.

Changing family dynamics have put women squarely in the driver’s seat with an estimated one-half of all cars sold being purchased by women who are then directly responsible for decisions involving vehicle maintenance and service appointment scheduling.

This…

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Added by Anne Fleming on June 7, 2017 at 1:26pm — No Comments

Recruiting Technicians

Finding and retaining quality technicians has become an issue across the country with an immediate need for over 30,000 additional positions available. The amount of new technicians going into the field is low while technicians…

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Added by Rob Gehring on June 7, 2017 at 12:30pm — No Comments

We talk about commitment, sacrifice, and courage but too often in our world today those words ring hollow and many only "talk the walk."  In honor of one man who chose to "walk the talk" I changed my…

We talk about commitment, sacrifice, and courage but too often in our world today those words ring hollow and many only "talk the walk."  In honor of one man who chose to "walk the talk" I changed my profile photo to honor Arland D. Williams Jr. who made the ultimate sacrifice to help others.   I invite you to read more about him.

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Added by Mark Dubis on June 7, 2017 at 10:35am — No Comments

Education isn't training!

It seems that anybody who is anybody in the training sphere has an online platform. Because of this, it is important for you to understand exactly what you’re getting and what you’re looking for from any trainer or training program. Dealers call companies like NCM and mine, every day, to ask for training, and some will make it a point to specifically ask for live training. What they want is for someone to come in and talk to their people, for several hours a day, for a few days, explaining…

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Added by Alan Ram on June 6, 2017 at 5:06pm — 3 Comments

Dealers & Managers: Fire LESS — Look in the Mirror MORE by Richard Keeney

There are many managers who have given up on the bottom twenty percent of their sales team, and have stopped trying to salvage that person’s employment.

This is especially true for managers with no involvement in the hiring decision.  Those…

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Added by Richard Keeney on June 6, 2017 at 5:00pm — No Comments

[QUIZ] Which personality type are you?

Which personality type are you? Better yet, which personality type are your customers? It definitely gives you something to think about when it comes to the content strategy of your campaign.

Take a look at this week’s Think Tank Tuesday to fit this new strategy into your social media or website content.…

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Added by Paul Potratz on June 6, 2017 at 3:35pm — No Comments

5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than tempting them with coupons and incentives, what can you do to…

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Added by Ujj Nath on June 6, 2017 at 2:01pm — No Comments

Make Sure Your Customers Complain

An interesting title for a blog, I know. But an…

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Added by Mike Gorun on June 6, 2017 at 9:37am — No Comments

NCC Launches New AimLogic™ Website

Las Vegas, NV – June 1, 2017National Credit Center (NCC), a leading provider of automotive credit reporting and predictive marketing solutions, announced today the launch of its new product website, AimLogic.com.  This new website offers extensive information on how AimLogic’s predictive analytic marketing is delivering real measurable results in acquiring and driving new business to automotive dealerships…

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Added by Susan Lovett on June 5, 2017 at 12:25pm — No Comments

Rising Dealership Real Estate Prices and Private Sector Spending Offset Slight Decline in Blue Sky Values, according to The Blue Sky Report® released by Kerrigan Advisors

 

Kerrigan Advisors report for Q1 2017 reveals robust dealership buy/sell activity in 2017 with dealership valuations remaining high, even as auto sales slow; private buyers dominate buy/sell market as publics focus on non-US acquisitions

 

Irvine, CA, June 5, 2017 – Buy/Sell auto dealership activity remains robust for…

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Added by Crystal Hartwell on June 5, 2017 at 11:05am — No Comments

BLACK BOOK USED VEHICLE RETENTION INDEX FALLS AFTER GAINS IN APRIL

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, unveiled its Used Vehicle Retention Index for May, showing the Index falling 0.7% to 112.3 down from 113.1 in April. On a twelve-month basis, the index has dropped 5.6% from last May. Click here to obtain a copy of the latest index data.

The Black Book Used Vehicle…

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Added by Black Book on June 5, 2017 at 10:34am — No Comments

Optimize Your YouTube Channel

Watching TV on YouTube is something that's been trending for a while, but now people are starting to watch YouTube on their TV's.

So, how does this affect you? Watch this episode of Hard Facts to find out!

We’d love to hear what you have to say. Comment…

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Added by Paul Potratz on June 2, 2017 at 3:53pm — No Comments

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