In part one of this series of why dealerships struggle, I covered some essential tips of hiring the right team members. Nothing happens until you have the right people. In this article I wanted to elaborate on an element that always exists in struggling dealerships that must be addressed before you can hire the right team members. As simple as this is, the first element in getting the right team is the willingness to let go of bad or less than desirable team members you have…

http://www.autonews.com/article/20130806/RETAIL/130809922/#axzz2bCUwY4gm

Leading web-based dealership training platform that is driving huge increases in car sales in US dealerships is now available to Motor Dealers’ Association of Alberta members at special rate

Salt Lake City, UT and Alberta, Canada —August 6, 2013— DrivingSales University (DSU) today announced that it is expanding into the Canadian market through a new alliance with the Motor Dealers’ Association of Alberta (MDA) that makes…

I came across an article recently by Jeffrey Gitomer that really hit home. In essence, he said that there are countless awards given out for levels of “customer satisfaction” by many companies including the likes of JD Powers, and Consumer Reports. The winners of those…

The Challenge

by Jim Rohn

"Let others lead small lives,

But not you.

Let others argue over small things,

But not you.

Let others cry over small hurts,

But not you.

Let others leave their future

In someone else’s hands,

But not you."

Leaders Mercedes, BMW, Honda, Lexus, Buick and GMC

According to the latest research, women account for over two-thirds of all dealership service visits. Women-Drivers.com, the leader in capturing dealer reviews from women about their dealership experience, has reported the mid-year top auto brands in 'Service'. Scores are measured in WSI® or Women Satisfaction Index on a scale of 5.0 (Excellent) to 1.0 (Poor).…

The worlds of automotive social media and automotive search marketing are converging. We've known this for a while and I've been preparing for the collision in order to help our clients make the most out of the changes. The only thing I wasn't expecting was how tremendously complex it all was going to be.

For the…

With one ID scan, robust customer information is put in motion; sales and financing processes are jumpstarted, and time-to-close gets slashed

Mission Viejo, CA – August 5, 2013 – DealerCentric Solutions, the consumer finance management system innovator, today launched ID Drive^TM, a patent-pending ID scanner technology that gives dealerships the most powerful…

Babin’s “Dominate Your Battlefield! Develop Your Team to Win in Every Situation” joins keynote line-up that includes Danny Sullivan of Search Engine Land and The Walt Disney Company^® 

Salt Lake City, UT – August 5, 2013 – DrivingSales today announced that former U.S. Navy SEAL Officer and decorated combat veteran, Leif Babin, has joined the…

ALBANY, N.Y. – August 5^th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) has launched a new website, re-designed with a modern look, more intuitive navigation and offering more educational materials for auto dealers. The new website is designed to be a resource for auto dealers looking for information related to dealership management systems (DMS), Auto/Mate company news and more.

“We want to make it as…

May each and everyone's day, everyday, be filled with Friendship and Love.

And through Friendship find an end to all the conflict we face in the World.…

"Believe in the best … have a goal for the best, 
never be satisfied with less than your best, 
try your best, and in the long run things will turn out for the best."

There are numerous ways to build success into your live chat strategy, but if you want the ONE THING that is sure to guarantee embarrassment and failure (not to mention waste time and money), try this: make your guests give you contact information before you (or your live chat vendor) have a live chat…

          In what now can be considered a good selling market and what many predict will soon be a booming market, there are many dealerships underperforming and even mightily struggling. Why? Although there can be many reasons for dealerships that struggle, after two decades of consulting, coaching and training dealerships there seems to be very consistent themes for the struggles. Let’s start with common theme number one – the wrong people.

          There are four…

For Automotive Marketing Guru's

Infographic: Our friends at +6S Marketing on the state of Canadian Internet usage http://goo.gl/OervG (This is a…

DealerELITE:

What is Women-Drivers.com?



Anne Fleming:…

Join us for a Brand New Webinar hosted by Jeff Cowan

Tues Aug 6th at 8:00 AM Pacific Standard Time / 11:00 AM Eastern Standard…

Automotive Friends- what is your preference? Internet Departments working cradle to the grave, or Internet Departments set up with BDC like setups? Explain your side and why.

Frequently, I write about how dealerships (or any company for that matter) need to have efficient, reliable communication tools in place so that all departments can access information at a glance. Quite ironically, one of the largest tech companies in the world, Microsoft, just proved that best practice as completely true.

People rely on Google to access many…