Why Phone Rings Still Equal Cash Register Rings
By Jon Quade "King of the Phone"
“May I have your attention, please: the Internet has not…
F&I Compliance always gets attention in a dealership but making sure you also are in compliance with the numerous human resources, safety and enviromental regulations is equally important. There are no less than ten federal laws and regulations that impact hiring (not to mention state laws) and that is only the start. The federal Department of Labor (including OSHA and the…
ContinueAdded by Kathryn Carlson on May 2, 2011 at 6:30pm — 1 Comment
It’s good to be nice. Nice works, especially with women.
Of course whatever you do to meet the needs of women, will delight your male customers! That’s actually a fact based on a Wharton School study in partnership with WomenCertified. So in short aim for what makes her happy and you will win with everyone.
Sometimes we have to remember that we are customers too and treat them the way we would want to be treated. Kind of hard sometimes when we become robots in how we sell and…
ContinueAdded by Delia Passi on May 2, 2011 at 5:54pm — No Comments
Added by Kathi Kruse on May 2, 2011 at 3:02pm — 29 Comments
All the Lot’s a Stage
All the lot’s a stage and the men and women merely the players:
There’s nothing like butchering some Shakespeare to make a point, huh? Not bad for a car-guy. In the excerpt from “As You Like It” Shakespeare breaks down the seven “roles” people play through their lives. Let’s take a look at them and compare them to the life of a car-guy.
The Infant: mewing and…
ContinueAdded by Brad Alexander on May 1, 2011 at 6:58pm — 3 Comments
Overland Park, Kan., May 2, 2011 ― NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced that Helms Brothers Mercedes-Benz has tripled its gross profits through the implementation of the Mercedes-Benz Pre-Owned Profit Improvement Program under the guidance of NCM…
ContinueAdded by sara callahan on May 2, 2011 at 11:24am — No Comments
Compare the automotive industry from only a year ago to today or from ten years ago to today and we all will have the conclusion and understanding that this industry is ever changing and evolving. No longer is the car standing on the lot at a dealership a guarantee for a sale and no longer can you just stare out the window of a dealership waiting for business.
Digital shopping and digital living has created a very unique challenge for dealers. It now makes your…
ContinueAdded by Lizelle Landino on April 28, 2011 at 10:03am — 5 Comments
) Be social: Wherever two or more of your customers are gathered, so should your dealership be there also (to paraphrase), and that applies to social media. And, if you're not there personally yourself, too, get on Facebook NOW--having a business page and not being on Facebook…
ContinueAdded by Keith Shetterly on April 30, 2011 at 3:30pm — 4 Comments
Release The Past
You can't change what happened in the past,
but you have choice over how you live NOW
Forgiveness is…
ContinueAdded by Jack Higginbotham on May 1, 2011 at 12:00pm — No Comments
Appreciation: (n) an expression of admiration approval, or gratitude
I was sitting in my loft office (Yes, it's very necessary for me to call it this. It makes me feel pretty. Pretty awesome.), and one of my clients' relatives came into the office. He said, "You know, Joey really loves your…
ContinueAdded by Katie Colihan on April 30, 2011 at 4:04pm — No Comments
ContinueFailure doesn’t mean you were dump to try; it means you had courage to explore and experiment to see what would work and what would not.
Failure doesn’t mean you don’t know how to make decisions; it just means you have to make another decision.
Failure doesn’t mean you’re a failure… It does mean you haven’t succeeded yet.
Failure…
Added by MANNY LUNA on April 29, 2011 at 6:00pm — 3 Comments
“May I have your attention, please: the Internet has not…
Added by The Cobalt Group on April 29, 2011 at 4:04pm — No Comments
1) Reputation is advertising. Good or bad, you don't buy it, but you pay for it one way or another.
2) Reputation begins with customer service that people must talk about. If you fail at great customer service and you fail to be talked about positively,…
Added by Keith Shetterly on April 27, 2011 at 8:30pm — 13 Comments
Vilified, customers petrified of an industry wrought with ne’er-do-goods;
Loathed and convicted of wrongs committed by others- perhaps we’re misunderstood?
What appears to me is an honorable, loyal sister and brotherhood.
Apologizing for the sins of others enduring the scorn and disdain;…
ContinueAdded by Brad Alexander on April 25, 2011 at 2:30am — 3 Comments
I woke up to an e-mail from my awesome boss and president of the company that I work for. He asked me where I've been, if I was working somewhere else, and what was going on. Basically he was feeling (rightfully) ignored.
It made me take a step back and realize that yes, there were some technical errors on my end, yet the bottom line was that I offer…
ContinueAdded by Katie Colihan on April 29, 2011 at 12:51pm — No Comments
Added by Paul Potratz on April 28, 2011 at 3:30pm — No Comments
What if a Hall of Fame autosales person was willing to work with your managers, your sales and fixed operation people for one week, free?
Would it make it any better if that person was also one of the internet sales pioneers in the Auto industry? With sites that generate over 35 Million dollars yearly under his belt.
Top off with this: His internet marketing campaings bring his clients hundreds of new prospects, a full digital presence and a couple hundred thousand…
ContinueAdded by Craig Darling on April 28, 2011 at 3:26pm — No Comments
Added by Volker Mendritzki on April 28, 2011 at 11:48am — No Comments
“Reputation Management” (RM)?? I was part of the first group of folks who started using this term, as far as I know, and I have come to strongly dislike it: A great reputation is created with great customer service; it isn’t managed. However, if, by RM, you mean that you need to let the world know about your great reputation that you get from…
Added by Keith Shetterly on April 28, 2011 at 11:30am — No Comments
Hey what’s up? I wanted to share this powerful lesson with you today. You see I am a father and husband and a busy man at…
ContinueAdded by MANNY LUNA on April 27, 2011 at 8:30pm — No Comments
Thank you to everyone who participated in the 10th Digital Dealer Conference & Exposition “Back to the Future” SCVNGR promotion!
It was not only designed to be a fun way for attendees to interact with the conference but also to introduce attendees to the power of location-based marketing. We hope you enjoyed it and thought it was fun.
First a few statistics:
Added by Arnold Tijerina on April 26, 2011 at 9:00pm — No Comments
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