Added by James A. Ziegler on April 3, 2017 at 2:00pm — 1 Comment
Added by Ian Parker on September 5, 2016 at 6:50pm — No Comments
Added by James A. Ziegler on February 16, 2016 at 7:00pm — 14 Comments
Take Flight to INSIGHT!
As announced on AutoDealerLive: Courtesy of Car Lister, the first 50 dealers and managers who fill out the contact form at http://insightcustomerloyalty.com/freeairfare/ will receive…
ContinueAdded by Joe Birch on March 4, 2015 at 3:17pm — No Comments
Customer Loyalty and Retention Conference to provide complimentary two-night room stay with paid registration for all dealership attendees.
INSIGHT15 Customer Loyalty and Retention Conference will be held on March 24-26, 2015 at the Rosen Shingle Creek Resort in Orlando, FL. The Insight Media Team, united with its media…
ContinueAdded by Joe Birch on February 6, 2015 at 8:30am — 1 Comment
This post was written by NCM Institute instructor Fred O'Dwyer and was originally posted on the Up to Speed blog.
Not too long ago as I was listening to someone talk about how fundamental clarity is in fueling growth in a…
ContinueAdded by Garry House on July 10, 2014 at 9:48am — No Comments
ARE GM RECALLS STARTING TO HURT SALES FOR GM DEALERS?*****************************************************************************
Initially the answer was NO it really didn't have any noticeable effect. BUT recently I've had a lot of dealers starting to tell me that the customers are beginning to defect because of the repeated bad news and new recalls almost daily. Personally, I think Mary Barra is doing a remarkably credible job…
ContinueAdded by James A. Ziegler on June 19, 2014 at 10:37am — 4 Comments
What's a better investment, a studio apartment in Midtown Manhattan or one space on your used car lot?
Added by Danny Benites on December 4, 2013 at 2:03pm — 2 Comments
Added by Danny Benites on December 1, 2013 at 8:20pm — No Comments
Added by Danny Benites on November 26, 2013 at 7:58pm — No Comments
ALBANY, N.Y. – July 29th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it is participating in General Motors’ (GM) new Dealership Technology Assistance Program (DTAP). Auto/Mate’s dealership management system (DMS) and Customer/Mate (CRM) are both certified by GM as part of the program.
“The DTAP certification ensures that dealers using our DMS will have the functionality necessary to…
ContinueAdded by Mike Esposito on July 29, 2013 at 12:22pm — No Comments
Written By: Robin Cunningham
Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility welcoming a new class of retail automobile dealership managers who have come to Kansas City for formalized training specific to their job responsibilities. After introductions, I tell them something like: “We won’t be talking about what you think you have come here to learn until just before or…
ContinueAdded by Garry House on June 27, 2013 at 8:30am — No Comments
Written by: Thomas Bear
Realizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?
Which activities do you wish you did every day? Which activities are the top ten for you to do every day? Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities.…
ContinueAdded by Garry House on May 7, 2013 at 8:00am — No Comments
Written By: Garry House
In the second quarter of 2012, the NCM Institute (NCMi®) formed a training partnership with Automotive Internet Management (AIM). AIM has conducted five “Bridging the Internet Sales Gap” training workshops under NCMi sponsorship. After personally auditing two of these sessions and receiving client-dealer feedback from all of the sessions,…
ContinueAdded by Garry House on April 4, 2013 at 5:30pm — No Comments
Written By: Russell Grant
From speakers at NADA workshops to automotive manufacturers in trade publications to vendor product advertisements online, everyone is talking about how big data is changing the future of marketing in our industry. But most of the GMs I talk to aren’t nearly as concerned with the marketplace and the direction it’s taking, as they are with their business and where it’s going. They want to know two things—how can big data save me money and how can it sell more…
ContinueAdded by Garry House on March 14, 2013 at 5:42pm — No Comments
This article was written by: Russell Grant
From speakers at NADA workshops to automotive manufacturers in trade publications to vendor product advertisements online, everyone is talking about how big data is changing the future of marketing in our industry. But most of the GMs I talk to aren’t nearly as concerned with the marketplace and the direction it’s taking, as they are with their business and where it’s going. They want to know two things—how can big data save me money and how…
ContinueAdded by Garry House on March 6, 2013 at 2:09pm — No Comments
This article was written by: Dennis Kane
I see an increasing trend from auto dealers: slip, trips and falls are on the rise, particularly in the service department.
This uptick can be attributed to some or all of the following factors:
Dealerships are simply more hazardous than previously, either due to changing weather patterns or because attention to safety has waned,
Dealerships are servicing a greater number of cars because more…
Added by Garry House on February 28, 2013 at 5:44pm — No Comments
Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the automotive retail industry
Self-esteem is defined by the dictionary as: a realistic respect for or…
ContinueAdded by Garry House on January 30, 2013 at 11:30am — No Comments
Rarely do we come across a dealer today who claims to have a sufficient number of vehicle sales personnel. When adding the word “quality” to “vehicle sales personnel,” the dealers’ claims of staffing success turn pretty ugly. Why is it so difficult to attract quality people for automotive sales positions?
Several years ago, I was working with a client in Southern California and conducting one of my rare sales training meetings. The subject of the meeting was "Developing and Engaging…
ContinueAdded by Garry House on January 27, 2013 at 8:30am — 17 Comments
Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the… |
Added by Garry House on January 15, 2013 at 9:49am — No Comments
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