Bill Wittenmyer's Blog – August 2018 Archive (2)
How to Handle Inbound Sales Calls
As an industry, we have pretty much perfected the process of following up on Internet leads, but we are far from perfect when it comes to handling inbound phone leads. According to CallSource and IHS/Polk research, 84 percent of consumers purchase vehicles from a different dealership than the one…
ContinueAdded by Bill Wittenmyer on August 9, 2018 at 2:00pm — No Comments
4 Tips to Capture More Declined Services
The benefits of having a mobile check-in and MPI process in the service department have been widely confirmed. You’ve probably heard all about the three “T’s;” specifically transparency, timing and trust.
However, one of the biggest unsung benefits is…
ContinueAdded by Bill Wittenmyer on August 3, 2018 at 8:41am — No Comments
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