Ken Hite's Blog – November 2016 Archive (1)

Every Service Department in the Country Faces These Challenges Daily

  1. Lack of Customers in your Service Drive...The Right Customers
  2. Too Many Late Model Recall Units
  3. Declining Dollars per RO
  4. Too Many "Waiters"
  5. Service Retention Rates of 30% or Less
  6. Continued Customer Defection
  7. Too Many In-bound Customer Phone Calls Inquiring about Vehicle Status
  8. Too Few Aged Recall Units (3-7 Years)
  9. Minimal Success with the Sales of Additional Service Recommendations (ASRs)...20-30% is…
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Added by Ken Hite on November 10, 2016 at 2:56pm — No Comments

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