Today we are looking at those extra items that cause costly trend issues. There are small items that can really add up in parts cost per repair that you don't even realize are on a repair order. 

Example 1:

In one very well run dealership- I kept running into repairs with 16.00 adhesive…

We have been in many shops where the techs and management tell us, “Hey, my guy can beat the clock on every one of these repairs and do it in less than half the time. So now what? Do I have to keep on the job to have 70% time punch?”

So let’s talk about what a labor operation and its associated time include for most manufacturers.

• Time to bring the vehicle into the shop ( except Jag and Rover have a separate operation for this).…

“We can fix the tickets before the factory comes in. We don’t need the hassle of trying to fix every ticket now.” Joe service manager said.

I wrote this down as Joe said this because I almost couldn’t believe what I was hearing. But there it was, and I know there are others out there that feel the same…