Steve Southin's Blog – June 2020 Archive (7)

Looking to Build Better Customer Relationships?

Customers are becoming incredibly sophisticated, elusive, and empowered since the latest digital retail wave. As a result, the dynamics of the relationship between brands and customers is evolving. But even in this new digital era of online engagement and transparency, the reality is that the relationship dealers should hope to have with customers…

Continue

Added by Steve Southin on June 30, 2020 at 9:34am — No Comments

Adapting to Change May Be Hard but Also May Be Vital to Success

COVID-19 has reformed and redefined the customer experience (CX), and now dealers need to think beyond short-term fixes and look forward into the new normal of an increased desire by consumers for digital retailing options, according to…

Continue

Added by Steve Southin on June 26, 2020 at 9:18am — No Comments

Efficiency and Revenue in All Departments through Digital Channels

The economic downturn the auto industry has faced beginning in early March was more devastating for those dealers who were not able to quickly and easily shift sales processes online if they didn’t have digital retailing channels already. Now as restrictions lift slowly across the country, we are waking up to a new digital era that could turn out to be more…

Continue

Added by Steve Southin on June 23, 2020 at 9:44am — No Comments

5 Reasons why User Experience is the Foundation of a Strong Dealership

User Experience, by definition, addresses all aspects of an experience within automotive shopping, purchasing and owning of a vehicle from the customer's perspective. From interacting with an ad, to interacting with a website and to parking their new vehicle in their driveway, user experience guides the interaction of the customer throughout mobile apps and…

Continue

Added by Steve Southin on June 19, 2020 at 8:52am — No Comments

What Apple Learned from Their Automation Failure

Back in 2012, Apple executives attended a meeting in China where they watched a video of an experimental fully-automated assembly line for the iPads. They watched as iPad parts traveled along conveyor belts and were cut, polished and then…

Continue

Added by Steve Southin on June 16, 2020 at 9:51am — No Comments

The Socially Distant Next Digital Era

Digital retail has just had an unexpected growth spurt. While stay at home mandates disrupted worldwide economies, it has also forced many business and consumers to abandon technophobia and welcome digital retail solutions with open arms. Companies like…

Continue

Added by Steve Southin on June 12, 2020 at 9:34am — No Comments

AI + HI = Intelligence

The worldwide COVID-19 pandemic forced many retail businesses to either shutdown or embrace automation, AI and digital retail solutions in order to continue to generate revenue. Almost immediately, artificial intelligence has gone from a niche concept to a one that many automotive dealers and businesses need to strongly consider even as many of us begin…

Continue

Added by Steve Southin on June 9, 2020 at 9:48am — No Comments

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service