Mike Gorun's Blog – April 2013 Archive (2)

Is Employee Loyalty Killing You?

Can efforts to capture customer loyalty be thwarted by employee loyalty?


Evidence gathered from top retail groups, including auto dealerships, indicates that employee loyalty directly affects customer loyalty and thus business results.


Dealer operators and their managers do their business, their stakeholders and their shareholders disservice…


Added by Mike Gorun on April 23, 2013 at 10:39am — 2 Comments

Building Up Employees’ Loyalty and Engagement: What I Like About You

When did you last share with someone important why you enjoy him or her? We’re fast to convey disappointment or dissatisfaction with others, but uplifting the attributes in them we like feels rather strange.


Yet when it comes to building loyalty, whether in customers, coworkers or family members, nothing will engage their attention – and draw them to us in…


Added by Mike Gorun on April 16, 2013 at 9:26am — 2 Comments

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