Mike Gorun's Blog – April 2013 Archive (2)

Is Employee Loyalty Killing You?

Can efforts to capture customer loyalty be thwarted by employee loyalty?

 

Evidence gathered from top retail groups, including auto dealerships, indicates that employee loyalty directly affects customer loyalty and thus business results.

 

Dealer operators and their managers do their business, their stakeholders and their shareholders disservice…

Continue

Added by Mike Gorun on April 23, 2013 at 10:39am — 2 Comments

Building Up Employees’ Loyalty and Engagement: What I Like About You

When did you last share with someone important why you enjoy him or her? We’re fast to convey disappointment or dissatisfaction with others, but uplifting the attributes in them we like feels rather strange.

 

Yet when it comes to building loyalty, whether in customers, coworkers or family members, nothing will engage their attention – and draw them to us in…

Continue

Added by Mike Gorun on April 16, 2013 at 9:26am — 2 Comments

Latest Activity

Jim Flint posted a blog post
5 hours ago
Stella Lemon posted a video

Droom History

Droom History is India’s largest national repository for vehicle history that offers used vehicle history report for nearly 200 million registered vehicles. ...
7 hours ago
Kyle Disher posted videos
12 hours ago
DealerELITE posted blog posts
Friday

© 2020   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service