• The Sales-to-Service Handoff Can Translate to Serious Revenue & Loyal Customers
• Takata Strikes Back with a Vengeance
• When it Comes to Technicians, Dealerships May Need a Bigger Boat
• Technicians are the Key to Dealerships’ Future
• Turning Recalls from Trash to Treasure
• The Growing Used Vehicle Market May Be Great for Consumers
• Customer Experience Upgrades in 3 Simple Steps

• LeBron James & The Cleveland Cavaliers: A Story of Loyalty
• Recalls and the Connected Car: Is In-Vehicle Technology the Answer?
• The Art of Turning Complaints into New Customers
• The Hidden & Deadly Side of Airbag Recalls
• Don’t Let Poor CSI Make You Afraid of Recall Customers
• Communication is the Key to Profits
• Volvo’s Lifetime Parts Warranty Offer May Increase Service Business & Customer Loyalty

2019

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2018

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2017

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2016

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2015

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