Chris Miller's Blog – June 2016 Archive (3)

Dangerous Recalls May be Leaving your Service Lane Unrepaired

In my last few blogs, I’ve discussed how to handle recall customers and why dealers should embrace them rather than be afraid of them. We’ve also reviewed new and used car recalls, along with the applicable laws and consequences for any failure to comply. The one area I haven’t yet discussed is recalls in your service drive. Sure, you have customers who know they have a…

Continue

Added by Chris Miller on June 24, 2016 at 10:35am — No Comments

Does Recall Non-Compliance Leave Your Dealership More Liable & At Risk?

There’s no question – the recall crisis is eroding the confidence consumers have in vehicle safety. Every day, we hear of more vehicles being recalled for various reasons. If nothing else were to get recalled, we’d be looking at an “estimated” completion date of around 2020. That’s assuming the parts to fix the recalls aren’t themselves recalled -- as was the case when TRW…

Continue

Added by Chris Miller on June 15, 2016 at 9:58am — No Comments

Making Fans of Recall Customers: Nothing Worth Having Comes Easy (Part 2)

In Part 1 of this series, I detailed the existing dealership viewpoint when it comes to consumers and the obstacles dealers are facing as related to the massive influx of recall business. In this blog, I’ll share the…

Continue

Added by Chris Miller on June 3, 2016 at 8:00am — No Comments

© 2020   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service