Added by Chris Miller on September 27, 2018 at 10:30am — No Comments
The customer experience is key to building customer loyalty, increasing referrals and securing repeat business. It is also one of a dealership’s most important…Continue
Added by Chris Miller on September 21, 2018 at 10:30am — No Comments
It wasn’t too long ago that most dealers shunned recalled vehicle owners, describing the additional traffic as a nuisance, or they viewed them as consumers who occupied service bays that could be more profitable with other types of business.
However, changes in OEM recall reimbursement policies, along with revenue data that indicates more than 50% of recall…Continue
Added by Chris Miller on September 5, 2018 at 9:58am — No Comments