Chris Miller's Blog (81)

Dealership Safety Concerns Aren’t Only About Recalls

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer activity, and that brings the risk to personal safety to a…

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Added by Chris Miller on February 28, 2018 at 9:45am — No Comments

Tennessee Gets a New Recall Law and Consumers Aren’t Happy!

January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was disclosed, and the customer signed off on that…

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Added by Chris Miller on February 15, 2018 at 8:10am — No Comments

You Think Your Customers are Happy? Do This & Watch How Fast That Changes!

Manufacturers hold dealerships accountable for customer satisfaction and the overall experience in both sales and…

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Added by Chris Miller on February 8, 2018 at 9:11am — No Comments

The Art of Turning Complaints into New Customers

The auto industry is hyper-competitive. Consumers have countless choices for buying and servicing…

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Added by Chris Miller on January 31, 2018 at 9:16am — 1 Comment

Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?

While the struggle to decrease unrepaired recall vehicles on the road continues, new business models…

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Added by Chris Miller on January 5, 2018 at 9:27am — No Comments

Recalls: Perhaps California has the Solution?

It’s always frustrating to read articles about the challenges legislators, manufacturers and states have with…

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Added by Chris Miller on December 29, 2017 at 9:27am — No Comments

Taking Care of Business While Maximizing Revenue

As industry experts forecast slumping sales numbers, a…

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Added by Chris Miller on December 21, 2017 at 9:45am — No Comments

Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit

Recall Masters Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe

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Added by Chris Miller on December 6, 2017 at 8:49am — No Comments

Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern society. In the past, …

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Added by Chris Miller on November 21, 2017 at 10:06am — No Comments

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited…

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Added by Chris Miller on October 27, 2017 at 10:22am — No Comments

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …

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Added by Chris Miller on October 20, 2017 at 9:47am — No Comments

One Small Way to Slay the Recall Dragon

With the influx of recalls, two…

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Added by Chris Miller on October 4, 2017 at 9:54am — No Comments

The UK’s Surprising Recall Compliance Solution

One of the largest hurdles to overcoming the vehicle recall crisis facing automakers,…

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Added by Chris Miller on September 15, 2017 at 9:30am — No Comments

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives. Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and back-end gross to be high. Aside from management, there’s a simple reason to…

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Added by Chris Miller on August 31, 2017 at 9:45am — No Comments

Should Manufacturers Be Able To Recall Recalls?

According to an article posted on …

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Added by Chris Miller on August 21, 2017 at 9:37am — No Comments

The Ticking Time Bombs Sitting Beneath Every Dashboard

According to the Los Angeles Times, Honda recently released a statement detailing how a Takata airbag killed a Florida man who was working on his 2001 Honda Accord. The vehicle was not being driven at the time and the report states that the…

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Added by Chris Miller on July 24, 2017 at 9:40am — No Comments

Where Do We Go from Here? The Recall Compliance Challenge

Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall fixed, it’s simply that they don’t even know about the recall…

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Added by Chris Miller on July 13, 2017 at 9:43am — No Comments

The Hidden & Deadly Side of Airbag Recalls

By now, everyone has heard of …

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Added by Chris Miller on June 20, 2017 at 9:00am — No Comments

When States Fight Back

I’ve written a lot about recall awareness and how dealers can position themselves to be champion…

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Added by Chris Miller on May 31, 2017 at 10:00am — No Comments

Why are Consumers So Ambivalent About Bringing Recalled Vehicles into Your Dealership?

There are currently more than 63 million recalled vehicles still on US roads and highways, which is surprising when you consider that recall repairs are at no cost to the consumer. So, why are consumers so apprehensive about bringing you their recalled vehicles? Do consumers hate going to the dealership that much? 

 

A recent…

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Added by Chris Miller on May 12, 2017 at 9:30am — No Comments

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