Jim Radogna's Blog – February 2013 Archive (2)

Pay Plan Pitfalls

California recently joined New York in requiring that all sales commission pay plans be in writing. This may seem like common sense since many dealers realize that from a legal and practical standpoint, all commission agreements should be in writing whether it’s required or not.

Even if you already utilize written pay plans, the questions are how well are they…

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Added by Jim Radogna on February 12, 2013 at 8:34pm — No Comments

Best Practices for a Compliant Service Department

Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most commonly-cited consumer complaints. Although many of these grievances may be the result…

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Added by Jim Radogna on February 2, 2013 at 8:51pm — No Comments

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