Here are the questions and real comments from GM showing how they graded our email and phone calls this past month during one of GM's mystery shops.  This is a real critque form titled "Sales Mystery Shop - Internet Inquiry" (once at the form, scroll to the bottom to see the left to right scroll bar) completed by GM on our performance for one of our lead management clients.  I apologize to DealerElite for sharing this link…

Anyone else catch the main page here on DealerElite today?  Joe Webb was playing Where's Waldo in the featured women's section on my main page.  Can you find Joe?