Ujj Nath's Blog – March 2017 Archive (2)

Proper Choice of Communication: The Key to Customer Satisfaction

According to a recent article in AutoRemarketing, a study by J.D. Power found that customers are…

Continue

Added by Ujj Nath on March 27, 2017 at 9:36am — 1 Comment

Stop the Lunacy!

For the past 15 years or so, technology has existed which enables customers to schedule service appointments online. In the beginning, the systems were very basic – the customer filled out a form online and an e-mail was sent to someone at the dealership who may – or may not – confirm that appointment.



Fast forward to today and online service appointment…

Continue

Added by Ujj Nath on March 3, 2017 at 8:24am — No Comments

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service