In the movie “Saving Private Ryan”, an Army unit is sent to resuce the last surviving brother for a mother in waiting. The team is successful and Private Ryan returns home to live a life of fulfillment.



Nice story. Great plot. Excellent movie.



What has that got to do with Fixed Operations and Service Advisors?



Well, it is more about what you are not doing than what you are doing. And “Saving NewBee Advisor” could just as well be titled “Saving Every Advisor.” But I… Continue

Getting profitable. Wow. How cool would that be?



You come into the store the first day of the month, open the door to your office, turn on the lights, sit at your desk and open the drawer that you keep your last months financial statement in and read through it until you come to the page that has the final numbers....and you smile a little self satisfied smile....when you realize "we paid all of our bills before we even opened the door this morning."



Sounds like a science… Continue

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“Maintain your hours per C/P Repair Order (RO) at a minimum of 2.5” says Don Reed, CEO of DealerPro Training Solutions.

If you are currently at the national average of 1.5, then this might seem a bit of a stretch. It’s always a stretch when it’s as big as an elephant. And we know how to eat an elephant, right…..one bite at a time.

So, let’s break it down into bite sized pieces.

In the pursuit of HPRO the first thing we must have is well trained personnel. This means…

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“Maintain a 6 to 1 ratio of C/P RO count to total vehicle sales” says Don Reed, CEO of DealerPro Training Solutions.

That sounds simple enough. If you are currently selling 100 New and Used a month, then that pencils out to 600 Customer Pay Repair Orders per Month, not including Warranty and Internal. It’s the CP RO count we are after.

So, you just realized that your RO count is low, right? What are you going to do about it? If you are thinking that you need a big production…

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