Leonard Buchholz's Blog – July 2011 Archive (4)

The Professional Service Advisor and Leader

What would a Professional Service Advisor do?

Professional Service Advisors are Leaders.

You have a unique place in your organization. You are responsible for not only providing the highest quality Customer Service Experience, you are also responsible for your own training and your own Attitude.

In the increasingly connected world, your job is becoming more and more difficult. Not only do you need to take care of the Customers needs, you have to do it faster, with… Continue

Added by Leonard Buchholz on July 26, 2011 at 9:48am — 2 Comments

Rules for Managers

Over the years I have made plenty of mistakes. Rather than keep track of the mistakes, I just made a list of the things I learned.

If you are an aspiring Manager, print this and keep it handy. You might find a helpful thought in there to use and make a difference.

Here is the list as it stands now. I have made changes as I learned something new. Hope you can use it to do something different or make a change.

Rules for Managers

1. You get all of the… Continue

Added by Leonard Buchholz on July 21, 2011 at 10:30am — 20 Comments

The one word every Advisor needs to hear...

There is one word every Service Advisor needs to hear.

This word is the key to their future...whether they become a top-notch superstar a middle of the road average Joe or a washout...they need this word.

It defines greatness as well as highlights deficiencies.

The word is...No.

Since our Company trains in Dealerships all over the country, we are exposed to every possible version of Service Advisors imaginable.

From the greenpea who is day… Continue

Added by Leonard Buchholz on July 15, 2011 at 9:30am — 1 Comment

Use the "3T System" to make more money in Fixed Ops.

Making more Money in Fixed Operations is everyone's goal.

Think not?

Just go tell your Dealer Principal that this month you've decided that making money is not important... and see what happens to you, Mr. /Ms. Jobless.

Making money is much easier when you use a system to do it and it is much better than just wishing for more Money. Use the "3T System" to drive more dollars to the bank.

The first T stands for "Tell Everybody" what you want to… Continue

Added by Leonard Buchholz on July 11, 2011 at 12:00pm — 1 Comment