Leonard Buchholz's Blog – August 2010 Archive (5)

For Trainers

The greatest single feeling of accomplishment you can experience as a Trainer is one where someone you are Training suddenly…Gets It.

And right in front of you… before your very eyes, there is a Change.

See, in Training, change is mostly slow, frequently subtle, hard to see and sometimes hard to measure. It requires energy, time, committment, belief, knowledge, skill, communication, background, application and mostly… Will Power.

So, when someone “Gets It” and… Continue

Added by Leonard Buchholz on August 27, 2010 at 12:30pm — 3 Comments

What Are The Consequences Of Not Taking Action?

Yesterday I had the privilege of addressing a room of Service Managers and Factory Personnel. And I have to believe that everyone in that room was there to find or gather some new information that would help them take action on something that might be causing them some problems at their Dealerships.

Why would you attend if you had no hope of getting something, right? I hope that everyone one of them got something that they can use right away at their Dealership this week, something…

Continue

Added by Leonard Buchholz on August 13, 2010 at 7:00am — 1 Comment

Customers and Communications...Are You Losing Sales?

The number one area that your Customers would like you to improve in is… Communicating with your Customers.

Most of you reading this would say “We do communicate with our Customers all the time! We call them; we send them emails…why we even have a monthly newsletter that we send out. What more could they possibly want?”

Maybe…just maybe…they might want you to communicate with them the way they like to be communicated with…whaddya think?

Have you asked your Customers… Continue

Added by Leonard Buchholz on August 10, 2010 at 3:28pm — No Comments

What Are You Thinking When You Start Your Day?

I was traveling recently when I noticed a young man standing in the same line as me for the San Diego flight. Like many of you traveling and spending a lot of time in airports, I become a "people watcher" to pass the time.

As I have "aged" (a kind word for getting old) I find myself watching younger people, especially the kids. I think that children, who are mostly excited to be traveling and filled with boundless and seemingly endless amounts of energy, are the most fun to watch.… Continue

Added by Leonard Buchholz on August 9, 2010 at 11:25am — 4 Comments

Crunching Your Service Numbers

It is not enough to measure.

That's right, I said it.

Measuring your numbers is a waste of time if you don't do anything with the numbers you measured. In order for the numbers to mean something, you must do something with them. It is not enough to just gather and store the information.

"You must measure what you need to manage".....and...."you must inspect and evaluate the efforts of your people daily" says Don Reed, CEO of DealerPro Training… Continue

Added by Leonard Buchholz on August 2, 2010 at 2:43pm — No Comments