Leonard Buchholz's Blog – August 2014 Archive (1)
How to "Blow Up" your Customer in the service drive 5 different ways
One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.
Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…
ContinueAdded by Leonard Buchholz on August 26, 2014 at 5:30pm — No Comments
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