Leonard Buchholz's Blog – October 2010 Archive (2)

The Perfect Day

Have you had a 'Perfect Day" recently?

You know, where everything just seems to come together.

Customers seem to be in a great mood. Technicians and Parts are not arguing at the back counter. The Owner comes in and smiles at you for no particular reason.

Just a great day.

And then you ask yourself "Why isn't everyday like today?"

I can tell you what the difference is.

Daily Goals.

When you have Wrtten Daily Achievable Goals your day… Continue

Added by Leonard Buchholz on October 28, 2010 at 6:00pm — 1 Comment

When to make the Hard Decisions in a Dealership

Every week I am in a Dealer and have found certain things to be true for those that are successful and those that are not.

In Dealers that are successful, they make the hard decisions.

The gather information, investigate, counsel with whom they need to and decide. Once that decision is made, it is broadcast to everyone it needs to be and implemented immediately.

In Dealers that are struggling, this process is broken.

Most often, they make no… Continue

Added by Leonard Buchholz on October 21, 2010 at 2:00pm — No Comments