Garry House's Blog – June 2017 Archive (1)

And then the GM said, “We used to do that!”

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was describing an F&I process that I had recommended to increase service contract penetration, when the general manager said, “We used to do that.” In response to his statement, I asked, “Did it work?” “Absolutely,” he answered. I was tempted to say, “Then why did you stop doing it?”, but I was new to the consulting business and didn’t want to risk offending…

Continue

Added by Garry House on June 29, 2017 at 10:13am — No Comments