Steve Stauning's Blog – March 2012 Archive (2)

Why I Will Never Buy Another Car From (Your Dealership Name Here)

(I wrote this article a couple of weeks ago while in the service waiting area of a franchised dealership in Eastern Washington; though in order to fully grasp my points, imagine that I wrote it from your dealership.)

The little things are all that matter.

I’m here to get my wife’s new car serviced. Just a couple of small items we noticed when we bought the car. One was placed on a “We Owe” and one was discovered during the delivery. The salesman was (of course) very…

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Added by Steve Stauning on March 20, 2012 at 11:30am — 5 Comments

Picking The Best of The Best

As some of you may know, I served as the director of ecommerce for the Asbury Automotive Group (NYSE: ABG) a few years ago. One of the most rewarding things about working for a publicly-traded MegaDealer Group was the ability to not only negotiate from a position of strength (we had over 120 franchises back then), but also the luxury of relying on a team of experts to help us always select the best of the best providers of any product or service.

While our process was exhaustive (we…

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Added by Steve Stauning on March 14, 2012 at 2:27pm — 3 Comments

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