Sally Whitesell's Blog – March 2019 Archive (3)

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

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Added by Sally Whitesell on March 22, 2019 at 4:30pm — 3 Comments

Give Your Clients What They Want. Text Them!

-By Kristopher Hampton of sw Service Solutions for AutoSuccess Magazine.

One of the biggest complaints in our industry is “No one ever called me.” Most service managers hear this at least once a day. After you have established that a call was actually made, you may hear, “I never listen to my voicemails anymore so I didn’t get your message.” Yet the…

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Added by Sally Whitesell on March 15, 2019 at 3:55pm — No Comments

Give Your Advisors the Foundation They Need to Build Success

By Sally Whitesell for Fixed Ops Magazine.

As a professional trainer, my goal is to help you increase production, retain customers and employees, and boost CSI. Yet many times I’ll be training at a dealership and notice that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to…

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Added by Sally Whitesell on March 1, 2019 at 4:26pm — No Comments

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