Sally Whitesell's Blog – June 2017 Archive (2)

Service Writer vs. Professional Service Advisor

Which do you have on your staff?

Every department has its standouts and its under-achievers, but have you ever considered what makes them so different? Both work in the same environment, with the same guests, and the same pay plan; but their productions levels and customer satisfaction scores are worlds apart.

We might assume our top-performers simply…


Added by Sally Whitesell on June 16, 2017 at 2:19pm — No Comments

5 Aspects of a Successful Service Department (video

Click photo to play video.

Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell, founder and CEO of SW Service Solutions. Sally, thank you for taking time with us today.

Sally: Well thank you for having me, it’s a pleasure.…


Added by Sally Whitesell on June 8, 2017 at 2:39pm — No Comments

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