Sally Whitesell's Blog – August 2016 Archive (3)

My New Car Buying Experience

The glaring mistakes of a well-intentioned sales team.

I was excited about buying a nice new car, but like many of your clients, I was dreading the process. As a service advisor trainer who specializes in teaching the differences between selling to women vs. men, I’m in car dealerships all the time. However, since I have…

Continue

Added by Sally Whitesell on August 30, 2016 at 2:30pm — 11 Comments

How To Train a Goldfish. (Or a human with a short attention span)

Are you having problems getting your Fixed Ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?

Are they insubordinate, lazy or just plain…

Continue

Added by Sally Whitesell on August 15, 2016 at 12:23pm — 3 Comments

Are You Giving Your Customers Clear Signals?

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they staying in their cars, or leaving them to walk to the advisor’s desk?

Inconsistency…

Continue

Added by Sally Whitesell on August 3, 2016 at 8:00pm — No Comments

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service