Sally Whitesell's Blog – October 2016 Archive (2)

Beat the Aftermarket and Keep Them in Your Store!

Have you stopped and considered how much money people are spending on their cars outside of the dealership? What if we could capture even a fraction of that number?

There’s a race going on between manufacturers to create the lowest maintenance vehicles. While this is great for customers, it’s…

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Added by Sally Whitesell on October 10, 2016 at 1:00pm — No Comments

Excellent Service…I Promise!

Customer service surveys are becoming more difficult to get our customers to fill out, and therefore, more difficult for us to receive. Let's face it; we’re all over-surveyed these days. We’re usually not interested in wasting our time unless we are extremely irritated or extremely impressed. In an effort to increase the return rate, service…

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Added by Sally Whitesell on October 3, 2016 at 5:00pm — 1 Comment

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