Sally Whitesell's Blog – December 2018 Archive (3)

Why Advisors Don't Advise

-by Sally Whitesell for Dealer Service Magazine

Every time I do a seminar I am reminded about how confused advisors, and even managers, can be about the true responsibilities of a service advisor’s position. We simply need look at the title “Service Advisor” to get a clear understanding that this job is…

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Added by Sally Whitesell on December 28, 2018 at 4:30pm — 5 Comments

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess Magazine

Is your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?

If having all of your advisors step up to your top performer's level is your…

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Added by Sally Whitesell on December 14, 2018 at 3:57pm — No Comments

How to turn Rings into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess Magazine

When a potential guest calls your store, they want your store to be the place they will spend their money. The sale is yours to lose. Unfortunately, we often think of phone calls as something we need to "get handled" and hire a minimum wage employee with a nice voice to fill this position. Yet…

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Added by Sally Whitesell on December 3, 2018 at 5:14pm — No Comments

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