Are you having problems getting your Fixed Ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?

Are they insubordinate, lazy or just plain…

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they staying in their cars, or leaving them to walk to the advisor’s desk?

Inconsistency…

It's hard to think about fall and winter when summer has just arrived. We have visions of backyard barbecues, family vacations, and an ice cold...well, you fill in the blank. But this is an awesome time of year; not only for fun in the sun, but for growing our business!

We can always count on being busy in the hot summer months as our…

Tired of boring fixed ops training for your automotive service advisors? sw Service Solutions offers online training sessions that are relevant, innovative and engaging. Check out Fixed Ops University at …

Leadership qualities are not as cut and dried as they used to be.

By Sally Whitesell for Fixed Ops Magazine

Many leaders feel that being professional in their position means being organized, focused and strong. They never let their personal life or emotions enter into relationships with their…

By Sally Whitesell for Fixed Ops Magazine.

"It’s human nature to want to work with people we like and can relate to. As a matter of fact, we not only want to work with them but we want to work harder for them."…

Don't Let Winter Blues Set in... Time to Recharge Your Resolutions!

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Do you think a professional coach would be a great manager in the car industry? A truly great manager is not only able to manage their team effectively, but also coach individuals while leading by example. This may not…

Equals More Productive Employees!

Are Your Phone Skills Costing You Money?

In reality when someone picks up the phone to call any business they have just taken the first step toward buying.  If they lose confidence in your dealership on the phone, chances are you…

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as…

We all think we know what clients want but do we really? Recently a good friend and client shared some interesting research regarding our service customer’s opinions.  I find this research invaluable because it was done by Google instead of someone in the industry. They surveyed between 200-2000 people age 18-44 on many critical topics.  The quotes and statistics…

The Value of Continued Training

Every week while training advisors either live or in webinars, I am reminded of how many people have a real fear of role-playing.  Most people overcome this fear and even get quite good with continued…

Hiring the Right People is Imperative to Reaching Your Goals!

Over the years I have had the opportunity to be a part of many interviews.  As an outside consultant I have found it interesting to watch managers focus on many important attributes yet…