Steve Hall's Blog – October 2014 Archive (2)

Customer Retention in the Service Department (Part Two)

This is the second installment in a two-part series by Steve Hall. To read Part One, click here

Service Advisor 2

This is the second installment in a …

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Added by Steve Hall on October 9, 2014 at 10:56am — No Comments

Customer Retention in the Service Department (Part One)

This article was originally published on the NCM Institute's Up to Speed blog

service

Is YOUR service department’s overall gross profit growing year-over-year? The automotive industry as a whole has been in a growth mode for the last five years.  Unfortunately, too often we want to continue to look back and blame…

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Added by Steve Hall on October 2, 2014 at 10:25am — No Comments

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