Randolph S. Lofgren's Blog – November 2011 Archive (3)

CIT Teams - Is It The Most Important Team In Your Dealership?

 

 

 

 

 

 

 

 

Continuous Improvement Team (CIT) - I have seen many dealerships in the United States with CIT teams and a lot of dealerships without CIT teams.  I must admit there is dealerships that also have CIT teams and not utilized to the fullest potential.

 

Structure on building a CIT…

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Added by Randolph S. Lofgren on November 27, 2011 at 9:49pm — 1 Comment

Fixed Operations + Customer Service = Outstanding CSI Results & Retention

The Red Carpet Treatment

Written by: Randolph S. Lofgren
When your customers leave your dealership, do they feel like they received the treatment they wanted and/or deserved?
Does your staff have to call and offer complimentary services or borderline beg for…
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Added by Randolph S. Lofgren on November 22, 2011 at 1:30pm — 1 Comment

Duck Hunter's!!!

My new post covers "Duck Hunter's"

 

 

You may wonder what does duck hunter's have to do with the automotive business. 

 

Well, I see more and more employees and even managers hiding in the weeds till pay checks come out, and guess what?  All of a sudden you see your employees and yes even managers stand up out of the weeds and say,…

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Added by Randolph S. Lofgren on November 8, 2011 at 12:30pm — No Comments

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