Justine Picciotti's Blog – June 2021 Archive (2)
Who is greeting your service customers in the Service Lane?
Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?
Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle.…
ContinueAdded by Justine Picciotti on June 4, 2021 at 11:08am — No Comments
Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?
Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle.…
ContinueAdded by Justine Picciotti on June 4, 2021 at 11:07am — No Comments
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- Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
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- Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…
- Trouble Shooting a car over the phone vs. in the shop, Is it worth it?
- Service > Parts | Parts > Service – why all the transfers?
- Creating Consumer Confidence
- Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting…
- Who is greeting your service customers in the Service Lane?
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