Rob Gehring's Blog – February 2016 Archive (3)

Are you meeting your obligation?

Everyone wants to have their fixed operations making great profits, retaining customers, and having incredible customer experiences. So why doesn’t it happen? What can we change to improve our service for our customers? Click the link below for a short video from me. This video will provide the culture required to maximize your dealerships fixed operations. Have a fantastic day and enjoy the clip!…

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Added by Rob Gehring on February 24, 2016 at 1:00pm — No Comments

Turnover

Turnover

 

The importance of our employees is evident with every key performance indicator in the dealership. Every customer transaction could be positive or negative, based solely on the attitude of one individual employee. In some dealerships they turn people over like clothing and believe that improves the attitude of everybody, because they are in fear of their job. Other…

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Added by Rob Gehring on February 17, 2016 at 1:00pm — No Comments

Selling the difference

Walmart sells a bag of M&M peanuts for $.50. If you’re at a service station the price of that same packet of peanuts jumps to one dollar. If you’re at a five-star hotel and that bag of peanuts is sitting in your room the price jumps dramatically higher to six dollars. Understand it’s the exact same product, yet the prices are distinctively different. Let’s use this information and consider what…

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Added by Rob Gehring on February 10, 2016 at 2:58pm — 2 Comments

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