Today let's look at two distinctly different leadership styles. The first style we have is sadly the more common of the two, and it is called intimidation. Secondly we have a style called encouragement, I am guessing you know what kind I prefer…Click the link to read the full story!
Added by Rob Gehring on March 24, 2015 at 3:13pm — No Comments
We now have dates for the service manager school in Cleveland Ohio; the dates are June the Eleventh through the Twelfth, we will have the location for you in just a few days! This is a unique course that will provide two full days of coaching for your Managers, by building the right foundation for your team with proven processes to propel your results to new levels. Your…Continue
Added by Rob Gehring on March 19, 2015 at 1:42pm — No Comments
Regardless what business you’re in the reason we make appointments is to save time. In the dealership world technician time is extremely valuable. However, if you want to grow your business and have consistent customer satisfaction and profits you had better understand the value of your customers time. Click the link to read the full story!…Continue
Added by Rob Gehring on March 16, 2015 at 4:03pm — No Comments
It's interesting to me that the focus of day-to-day business operations in the dealership cover so many topics. The focus might be on customer satisfaction, parts loyalty programs, repair order performance, and the list could go on forever.
What I find intriguing about this is that many times we lose the focus on the primary concern the customer has that brought them into the dealership.…Continue
Added by Rob Gehring on March 12, 2015 at 11:53am — No Comments
The annual review, some use it as the time employees are evaluated for merit based increases. To hear Fixed Performance's innovative take on this subject, simply click one of the links below!
Added by Rob Gehring on March 4, 2015 at 9:09am — No Comments
The annual review, most use it as a way to assure the employee has a strong understanding of their performance throughout the year. What do you use your annual review for? Click one of the links below to read the full article, won't regret it!
Added by Rob Gehring on March 2, 2015 at 1:25pm — No Comments