Technician income is on the rise and the current shortage of available technicians is as well causing concerns for most dealerships across the country. Dealers have become aggressive offering more per flat rate hour and I’ve seen sign-on bonuses as high as $20,000. New technicians coming into the Automotive industry is low quickly elevating the…

Those who hope to achieve success in life understand your standards hold a critical part in any achievement. Isn’t it interesting as critical as standards are towards achievement so little time is spent understanding and developing them? We are so caught up with the concerns of the day and dealing with current issues there isn’t any time left to develop…

I’ve had the privilege of visiting thousands of dealership service departments throughout the United States. The most successful have common characteristics and today I would like to illustrate one. Many have heard me say how important customer pay effective labor rate is along with…