My Largest Lesson

One of the greatest privileges in life is doing something you love. Coaching dealerships fixed operations for improvement is truly something I love however, today I’d like to share my largest lesson with you.



Understand that everyone has parts of what they do that they don’t enjoy. For me the task I don’t enjoy is marketing and sales. I’m sure all of us of been…

I Don’t Get No Respect



The comedian Rodney Dangerfield used this line often in his monologue getting untold millions of people to laugh. It’s much more serious when it gets down to our dealerships.…

Are You Overwhelmed?



Life in the dealership world is hectic and many times overwhelming for the staff. The emotion of this weighs heavily on the individual with the effects going well beyond the job and into family life.…

Maximizing Shop Production

Before we get in to the meat and potatoes of maximizing shop production, let’s take a look at things in a simple applicable way. For this example let’s consider a shop that employs 10…

Taking care of our best customer…the used car department

What if you had a customer who brings you between 25 and 75 cars a month, not for just an oil change, but to look over each one and tell them what…

I want to share a few processes dealerships some do that removes the chance to gain new car sales through the service department. Don’t worry it’s never too late to change and grow!!

Did You Buy It…

Don’t Ask Don’t Sell

Without question every dealership wants to improve customer satisfaction and retention. With fixed operations gross profits more critical than ever we must look at ways to insure results. Simple as…

Technician Time

Technician time must be managed very well to maximize service and parts sales performance. Technician time cannot be stored, refrigerated, or put into a saving account. If it is not used during…

Understanding How the Numbers Work

Generally when I begin with a client, I have a casual conversation with the manager of…

Building Your Body Shop and More Advisor Stuff

This month we look at some ways to build repair order counts for body shops and…

The Lost Customer

Dealerships will spend thousands of dollars in advertising bring in new customers on low margin labor operations such as oil changes. This month let’s look at the placing the focus on retaining…

Defining Moments

We all have defining moments in our lives. Let’s look at some actions that must be taken to get the dealership to the next level of profits in your fixed operations.…

No Training…Really?

It is interesting that in the nine years I have been consulting and training most managers and advisors in fixed operations have received little or no training! Let’s look together at advantages and costs this lack of training will cost your dealership.…