A True Story of Values at Work in the Workplace

“Allan” was a competent performer for our company, but we fired him anyway. Why? His competence didn’t compensate for his compulsion for violating our core values. Our company has five core values that make up the centerpiece of our culture. I outlined them briefly below with our definitions of how they apply in the workplace:


1. Personal growth. We will work as hard on ourselves as we do on our jobs. Getting better at what we do is not an option.


2. Teamwork: The good of the team comes before the personal comfort level or agenda of any one individual, because when the team’s welfare is compromised we’re all at risk.


3. Attention to detail. We will become brilliant in the basics of our job. We will do things right and excel at the “little details” of our job, because in reality there are no “little” details.


4. Urgency. We will act now. We will serve customers and one another with a high sense of urgency. There is only power in now. There is no power in later.


5. Integrity. We will do what is right, not what is easy, cheap, popular or convenient. We will do so without excuse and regardless of the cost.


Our values serve as a filter for hiring, firing and promotions. They also provide employees with guidelines for making decisions during the course of their day. This is especially useful when there is no time for them to check with a supervisor, but must make a call on the spot when assisting a customer.


Allan’s problem was that he couldn’t manage to make it to work on time. A little thing, you say? No way! It violated three of our values: attention to detail, urgency and integrity. The fact that we had pre-established values made it easier to do two things:


A. Confront Allan with his errant behavior as we could point to how it violated our values and give him a chance to correct it.


B. Increase the speed and ease with which we replaced Allan when his unacceptable behavior continued.

And therein lies the power of core values. They create a benchmark for accountability, and make it easier to make decisions concerning employees deserving kudos as well as those warranting punishment. After all, once you decide up front what you stand for, you don’t need five meetings of your management debating society to determine the right course of action.



What are your company’s core values? Which behaviors have you decided are non-negotiable in your organization? We are at the half-way point for this year. If you haven’t created and reinforced core values, isn’t it time to step up and define what you stand for and what you are unwilling to settle for? And if you do have values, can you do more to bring them to life and make them a integral component of your high performance culture? If your values have been relegated to a framed parchment in the lobby of your business but don’t positively influence the daily behaviors of your people, they are impotent.


By the way, there is little that reinforces your commitment to your values than when you: (1) champion the employees who exemplify them, or (2) remove an employee failing to live by them. You can rest assured that after Allan’s dismissal, no one in our organization had to guess as to whether or not we were serious about our values. And everyone always shows up to work on time.

Views: 51

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Dave Anderson on February 19, 2011 at 10:53am
Thank you for your comments Christine. Well said.
Comment by Christine Nolden on February 18, 2011 at 11:15pm

True!!  Core values. There  are two kind of dealerships Privatly owned and Corporate large chains ...

I saw a great Dealership not paying attention and letting little things slip here and there. this had a snowball effect and it was a working enviroment that was not comfortable nor was it the right thing that was done . Easy way out was the motto.. it is amazing how this can go like wildfire and destroy the entire culture of any great functioning Store. Also we should include taking gifts that are far above and beyond of appropriate like Tickets to expensive events..etc.for passing out deals to sales people by managment.Hiring friends and family ...

I could go on. It is the core values that define a dealership culture. All have to work hard together Managment as well.

Why do I have to wait when I have a deal for 10 minutes for signing off ,listen to personal conversation and jokes while I would like to move forward and earn?

Why can not English be spoken when not everyone is Armenian? or Arabic ? I speak german and french but at home

and why do workers drive pre-owned vehicles for lunch when there is a client  on its way for this very car that then smells like food?

I have a whole list. I call it the Corporate when noone is watching behavior list.

How sad when we create our own profitcenter together as a team, to have to push to generate revenue

Sometimes I would like to address this with the powers to be ..  not playing with them on their Terms ...did it.

THANK YOU FOR THIS ARTICLE. with a 50+ mile drive I managed to be on time,

Comment by Dave Anderson on June 18, 2010 at 4:18pm
Thank you Nancy. It's a good reminder that the basic things are so effective that it's almost scary!

Dave
Comment by NANCY SIMMONS on June 18, 2010 at 4:03pm
Absolutely Amazing!!!! Great article, Dave!

Latest Activity

Dane Saville posted a blog post

How Your Dealership Can Have Social Media Mania, Brother! | KPI Cafe Season 3 Episode 3

Host Dane Saville conjures up the power of Hulkamania to talk about a remarkable paid social media…See More
yesterday
Scot Eisenfelder posted a video

CarMax is winning by Playing Moneyball

Scot Eisenfelder explains how CarMax enjoys tremendous market value by levering its data in every single operation.
yesterday
Jim Flint posted a blog post
yesterday
Mike theCarGuy Correra posted a video

Can New Technology Make A Dealership Less Efficient?

Mike Correra shares how dealerships can adopt new technology more efficiently.
yesterday
Richard Keeney posted a blog post
Thursday
Damian Boudreaux posted blog posts
Thursday
Lehel Reeves posted a video

3 Types of Video that Lead to Increased Lead Conversion

Lehel Reeves shares three types of video responses to send to your customers that can increase show rate and lead conversions.
Thursday
Rob Gehring posted a blog post
Wednesday
Bill Wittenmyer posted a video

#WittsWiseWords: You Can Still Be The "Go-To Person" for Digital Retail

Digital retail opens new possibilities and responsibilities for engaging with today's connected car shopper. As Bill Wittenmyer explains, being the "Go-To" p...
Wednesday
Adam Swanson posted a blog post
Tuesday
Scot Eisenfelder posted a blog post

Auto Groups Overlook $230K Per Store in Used-Car Service Opportunities [PRESS RELEASE]

Study reveals that auto groups could significantly increase customer pay revenue by marketing to…See More
Tuesday
Reynalda Lor posted a discussion

Need Suggestion About Tesla 3 Floor Mats

Greetings!We recently got a bunch of Tesla Model 3 vehicles via a private dealing with the sellers…See More
Monday
Timmy D. James posted a blog post

Flick Fusion Introduces Dynamic Marketing Videos (DMVs) for Auto Dealers

New platform offers cost-effective, fast solution for creating videos that promote auto…See More
Monday
Mike Esposito posted a blog post

Auto/Mate Integrates Dealership Management System (DMS) with Storm Kiosks Inc.’s Express Service Kiosks

Albany, N.Y. – December 2, 2019 – Auto/Mate Dealership Systems announced today it has successfully…See More
Monday
Aadam Alford posted a blog post
Monday
Ryan Holman posted a blog post

Why Servicing Your Car Timely,Is An Important Thing To Marked In a Calendar

A car is similar to any other machine that requires regular maintenance. The cars are getting more…See More
Monday
Zoe Sewell posted a blog post

What Are The Different Types Of Truck Alarm System: Understand Their Importance

Do you own a truck? If you have one, in that case, you need to make sure that it is safe and secure…See More
Nov 28
Dave Anderson posted a blog post

The Golden Rule for Game Changers

It's not just what you don't do to someone, but what you proactively do for them that creates…See More
Nov 26

Get Newsletter

© 2019   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service