Comments - The Lost Art of Professionalism - DealerELITE.net2024-03-28T17:05:52Zhttps://www.dealerelite.net/profiles/comment/feed?attachedTo=5283893%3ABlogPost%3A295363&xn_auth=noStan, when you are still up a…tag:www.dealerelite.net,2012-05-25:5283893:Comment:2996752012-05-25T09:21:16.836ZKeith Camiolohttps://www.dealerelite.net/profile/KeithCamiolo
<p>Stan, when you are still up at 3:55am to thank someone for their comments on one of your articals says something. That is you practice what you write about, and I am not saying be a slave to the art. Just use what ever time you have to devote to being a professional, and those who read this understand professionalism is not a part time practice. Again great job.</p>
<p>Stan, when you are still up at 3:55am to thank someone for their comments on one of your articals says something. That is you practice what you write about, and I am not saying be a slave to the art. Just use what ever time you have to devote to being a professional, and those who read this understand professionalism is not a part time practice. Again great job.</p> Thank you...tag:www.dealerelite.net,2012-05-25:5283893:Comment:2994982012-05-25T07:12:46.613ZStan Sherhttps://www.dealerelite.net/profile/StanSher83
<p>Thank you...</p>
<p>Thank you...</p> Good Afternoon Stan;
I had…tag:www.dealerelite.net,2012-05-21:5283893:Comment:2988822012-05-21T19:22:48.000ZRobert (Bob) Louis Silcoxhttps://www.dealerelite.net/profile/RobertBobLouisSilcox
<p>Good Afternoon Stan;</p>
<p> </p>
<p>I had this conversation with my Team Members this morning. I open my e-mail and you have this article.!! Well stated and dead on the spot! Thnaks for the enlightment. Bob Silcox</p>
<p>Good Afternoon Stan;</p>
<p> </p>
<p>I had this conversation with my Team Members this morning. I open my e-mail and you have this article.!! Well stated and dead on the spot! Thnaks for the enlightment. Bob Silcox</p> Thank youtag:www.dealerelite.net,2012-05-11:5283893:Comment:2965542012-05-11T16:12:00.409ZStan Sherhttps://www.dealerelite.net/profile/StanSher83
<p>Thank you</p>
<p>Thank you</p> Well Put, good article.tag:www.dealerelite.net,2012-05-11:5283893:Comment:2963962012-05-11T16:09:50.437ZPaul Waddellhttps://www.dealerelite.net/profile/PaulWaddell
<p>Well Put, good article.</p>
<p>Well Put, good article.</p> Wow some great feedback...it…tag:www.dealerelite.net,2012-05-10:5283893:Comment:2962452012-05-10T23:40:18.288ZStan Sherhttps://www.dealerelite.net/profile/StanSher83
Wow some great feedback...it all starts with caring about your profession and the people that we deal with on an everyday basis.
Wow some great feedback...it all starts with caring about your profession and the people that we deal with on an everyday basis. David, I could not agree with…tag:www.dealerelite.net,2012-05-10:5283893:Comment:2963382012-05-10T18:21:29.534ZScott Hengtgenhttps://www.dealerelite.net/profile/ScottHengtgen
<p>David, I could not agree with you more. Customer service is a "Lost Art", but then if one never had it was it really lost? Most people only want great customer service when their on the receiving end. Great customer service is a revenue producer, just compare a dealership that knows how to do it and one that does not. Great post.</p>
<p>David, I could not agree with you more. Customer service is a "Lost Art", but then if one never had it was it really lost? Most people only want great customer service when their on the receiving end. Great customer service is a revenue producer, just compare a dealership that knows how to do it and one that does not. Great post.</p> Stan, it goes far deeper. Cus…tag:www.dealerelite.net,2012-05-09:5283893:Comment:2959542012-05-09T04:12:51.200ZDavid Kordekhttps://www.dealerelite.net/profile/DavidKordek
<p>Stan, it goes far deeper. Customer Service is a "Lost Art" in our Country. For those who do not believe that "Customer Service is an Art", think again!</p>
<p> </p>
<p>Professionalism is something earned, over time through trials and tribulations. I have written many discussions regarding this subject. I have always said, "not all changes in business are for the best." There are some major companies who have gone back to the old Art of actually having a live person answer a Customer Service…</p>
<p>Stan, it goes far deeper. Customer Service is a "Lost Art" in our Country. For those who do not believe that "Customer Service is an Art", think again!</p>
<p> </p>
<p>Professionalism is something earned, over time through trials and tribulations. I have written many discussions regarding this subject. I have always said, "not all changes in business are for the best." There are some major companies who have gone back to the old Art of actually having a live person answer a Customer Service call. Gee, what a novel concept! It has been debated that Customer Service is a non revenue producer, I could not disagree more. Our industry has fallen into some pretty awful pitfalls!</p> Stan, you are 100% correct. I…tag:www.dealerelite.net,2012-05-08:5283893:Comment:2959472012-05-08T22:04:28.110ZMark Tewarthttps://www.dealerelite.net/profile/MarkTewart
<p>Stan, you are 100% correct. I have been in this industry for 30 years and everyday I see less professionalism, motivation, civility and leadership than ever before. The sad part of this is that I see such a lack of professionalism at the leadership level and yes that also includes the dealer body. Is this negative? No, just my opinion but I am in dealerships almost everyday and what I often see makes my jaw drop. The bottom line is that you get what you hire and train for. My apologies for…</p>
<p>Stan, you are 100% correct. I have been in this industry for 30 years and everyday I see less professionalism, motivation, civility and leadership than ever before. The sad part of this is that I see such a lack of professionalism at the leadership level and yes that also includes the dealer body. Is this negative? No, just my opinion but I am in dealerships almost everyday and what I often see makes my jaw drop. The bottom line is that you get what you hire and train for. My apologies for this post go out to the professionals who get up every morning and do their absolute best with character, integrity and professionalism. This post is not about you but acknowledges that you are becoming an elite breed. Keep up the great work. As Jim Rohn always said "Success is something you attract by the person become. Success is a becoming thing not a doing thing."</p> "For to those who have been g…tag:www.dealerelite.net,2012-05-08:5283893:Comment:2958202012-05-08T18:29:45.006ZMark Rodriguezhttps://www.dealerelite.net/profile/MarkRodriguez
<p>"For to those who have been given much, much is required" - Bible </p>
<p>I was reminded of this by Kurt Smith yesterday.</p>
<p>What a huge opportunity we are given in this arena we call Professional Automotive Sales. I have been blessed to learn a craft, be trained by some of the best and give back on a daily basis. Stan's post got me to thinking about the Lost Art of Professionalism in all areas of the Automotive Dealership's "Customer Experience". I put Customer Experience in quotes…</p>
<p>"For to those who have been given much, much is required" - Bible </p>
<p>I was reminded of this by Kurt Smith yesterday.</p>
<p>What a huge opportunity we are given in this arena we call Professional Automotive Sales. I have been blessed to learn a craft, be trained by some of the best and give back on a daily basis. Stan's post got me to thinking about the Lost Art of Professionalism in all areas of the Automotive Dealership's "Customer Experience". I put Customer Experience in quotes because I refer to both internal (dealership employees) and external (clients who really sign all of our checks) customers. You see, professionalism is a kaleidoscope of positive terms, roles, beliefs and behaviors that conjure up visual images of what it is and equally as important what it is not. </p>
<p>Professionalism begins on the inside of each dealership employee from the Dealer Principal position all the way down to the often lowest paid and highest tasked employee - the Receptionist. I had the opportunity to speak with an outstanding colleague, Kurt Smith about this topic yesterday. He was gracious enough to let me read a portion of a book he has coming out called the "My$500,000 MBA Degree The Blue Print". It recounted the story of a dealership employee who was going to be let go because he was becoming too expensive to keep on the payroll despite selling 8 - 10 cars a month. Much to the employee's dismay he didn't understand what he meant? The employee was only selling walk ins, did poor follow up, had no referrals and no book of business. What does this have to do with Stan's post "The Lost Art of Professionalism" you might ask? Everything! If when we hire our employees we instill within them a business owner philosophy they will treat the business of sales as just that, a business. When we onboard receptionists the right way, we understand that they are the vital first impression that an external customer has of our dealership. Consequently, when they feel that they are part of the Dealership Mission Statement they make eye contact with our customers, they offer refreshments, they answer the phones politely, they dispatch calls quickly and efficiently, they take great messages etc. When a salesperson is on boarded properly he/she treats their business as a business, they are trained on phones, trained to work by appointment, trained on the nuances of body language, they are trained on making high return followup calls, they are coached on reading positive material monthly etc. What is the on boarding process when a GM, GSM, Service Director or anyone else joins the team?</p>
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<p>Most people look at their jobs, titles or positions from two perspectives - Is it a Task or Is it a Responsibility?</p>
<p>If it's a task, then the mindset is "I'm doing this because I'm asked to do it or If I don't do it I'll get critiqued". When elements of your job are viewed as a Responsibility, you take ownership of it. You see the bigger picture. You see your actions as being part of the overall DNA of a Professional Culture. When you take ownership you develop Passion. Taking ownership of responsibilities turns into the Passion that will drive Professionalism on a consistent basis.</p>