Comments - Sometimes Loyal Customers Come In Small Packages - DealerELITE.net2024-03-29T05:21:33Zhttps://www.dealerelite.net/profiles/comment/feed?attachedTo=5283893%3ABlogPost%3A393513&xn_auth=noI absolutely agree, Al. Thank…tag:www.dealerelite.net,2013-11-05:5283893:Comment:3949282013-11-05T14:22:08.089ZMike Gorunhttps://www.dealerelite.net/profile/MikeGorun
<p>I absolutely agree, Al. Thanks for the comment!</p>
<p>I absolutely agree, Al. Thanks for the comment!</p> Awesome story, Mike and a hom…tag:www.dealerelite.net,2013-11-04:5283893:Comment:3945752013-11-04T15:10:50.215ZAl Mosherhttps://www.dealerelite.net/profile/AlanMosher
<p>Awesome story, Mike and a home run for Lego at almost no cost. We could all learn a lot about wowing the customer and creating customers for life by reading this story.</p>
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<p>Imagine the results if the response from Lego had been the opposite. There are probably a million examples out there where the response from the company would have been a form letter that said they were unable to send a replacement because company policy dictated that replacements could only be sent as the…</p>
<p>Awesome story, Mike and a home run for Lego at almost no cost. We could all learn a lot about wowing the customer and creating customers for life by reading this story.</p>
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<p>Imagine the results if the response from Lego had been the opposite. There are probably a million examples out there where the response from the company would have been a form letter that said they were unable to send a replacement because company policy dictated that replacements could only be sent as the result of a defect and that replacement figure could be ordered by going to_____. Luka would have been disappointed, his father would have been upset and Lego may have lost an future business.</p>
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<p>It doesn't take much to make a lasting impression with your customers but, if that impression is a good one, it is well worth the effort.</p> Thanks, Tom. I absolutely agr…tag:www.dealerelite.net,2013-11-04:5283893:Comment:3944692013-11-04T14:21:40.457ZMike Gorunhttps://www.dealerelite.net/profile/MikeGorun
<p>Thanks, Tom. I absolutely agree!</p>
<p>Thanks, Tom. I absolutely agree!</p> cool story. great corporate P…tag:www.dealerelite.net,2013-10-30:5283893:Comment:3937022013-10-30T13:59:52.054ZBig Tom LaPointehttps://www.dealerelite.net/profile/TomCarChat24
<p>cool story. great corporate PR (that will likely hit dad's fb page), and random act of kindness that is priceless as an individual or corporation</p>
<p>cool story. great corporate PR (that will likely hit dad's fb page), and random act of kindness that is priceless as an individual or corporation</p>