Comments - Welcome! - DealerELITE.net2024-03-29T12:13:51Zhttps://www.dealerelite.net/profiles/comment/feed?attachedTo=5283893%3ABlogPost%3A526354&xn_auth=noWe become what we experience.…tag:www.dealerelite.net,2019-02-03:5283893:Comment:5265552019-02-03T22:10:53.193ZTom Wiegandhttps://www.dealerelite.net/profile/ThomasJohnWiegand
<p><span style="font-size: 12pt;">We become what we experience. When we work within a pressure-cooker time-intense environment, it radiates within the customer experience. Faking it never changes it. The best techs used to get a third of the labor rate, today one-eight! The business squeezes out every dollar, scratch their heads and wonder what happened. When margins remain more important then employee experience, customer experience remains mediocre at best</span>.</p>
<p><span style="font-size: 12pt;">We become what we experience. When we work within a pressure-cooker time-intense environment, it radiates within the customer experience. Faking it never changes it. The best techs used to get a third of the labor rate, today one-eight! The business squeezes out every dollar, scratch their heads and wonder what happened. When margins remain more important then employee experience, customer experience remains mediocre at best</span>.</p>